Templates
Workflow templates.
Deploy with one click.
Pick a ready-made automation and turn it on — each one handles a real job your team does every week, right inside the tools you already use. Customize anything.
Auto-Reply to Tripadvisor Reviews
WebRun checks your Tripadvisor listing every morning, replies to positive reviews on your behalf, and drafts responses to the critical ones so your listing always looks actively managed.
Reply to G2 & Capterra Reviews
WebRun reads new reviews on G2 and Capterra every morning and drafts a professional response to each one, ready for your team to approve and post.
Flag Fake & Spam Reviews
WebRun reads your new reviews each morning, identifies ones that look fake or spam, and sends you a report with links to the platform's Report buttons so you can act in seconds.
Log Recurring Review Themes
WebRun reads new reviews across your platforms, identifies the themes customers mention most (wait times, staff, cleanliness, etc.), and logs them to a sheet so you can spot patterns and act.
Track Your Competitors' Ratings
Every Monday, WebRun checks the star ratings of your top competitors on Google and Yelp and sends you a side-by-side comparison showing where you lead and where you lag.
Keep Business Listing Hours Accurate
WebRun checks your business hours and info on Google, Yelp, and Facebook every week and flags any listings that are out of date so you can correct them before customers are misled.
Monitor App Store & Google Play Reviews
WebRun reads your latest mobile app reviews every morning across the App Store and Google Play and flags any new low-star feedback with a draft response.
Ask Happy Customers for Reviews
After every completed job or purchase, WebRun identifies satisfied customers and drafts a personalised review-request message for you to approve and send.
Low-Star Review Alerts, Instant
WebRun watches your key review platforms every hour and sends an immediate alert the moment any 1- or 2-star review appears, so you can respond before it damages your reputation.
Weekly Reputation Scorecard
Every Monday, WebRun tallies your ratings across Google, Yelp, and Trustpilot and sends you a one-page scorecard showing trends, new review counts, and your average scores.
Auto-Reply to Yelp Reviews
WebRun checks your Yelp listing each morning, replies to positive reviews on your behalf, and drafts responses to the negative ones for your approval.
Weekly Customer Health Report for CSMs
Every Monday, WebRun reviews health scores, recent tickets, and upcoming renewals for every account in your portfolio and delivers a prioritised weekly briefing to each CSM - so they always know which customers need attention this week.
Summarise Customer History Before Calls
Before a customer call, WebRun pulls together the account's tickets, notes, and recent interactions into a one-page briefing - so your CSM walks in fully prepared.
Detect At-Risk Accounts Before Churn
WebRun monitors usage and support signals across your customer base every day and flags accounts showing churn risk - so your success team can step in before it's too late.
Nudge Customers Through Onboarding
WebRun tracks where each new customer is in your onboarding flow and sends them a personalised nudge when they haven't completed the next step - so they get value faster and churn less.
Follow Up on Unresolved Tickets
WebRun finds open tickets that haven't had a reply in too long and drafts a polite follow-up for each one - so no customer is left waiting without an update.
Route Support Tickets to the Right Team
WebRun reads every new ticket and assigns it to the correct team - Technical, Billing, Onboarding, or General - so tickets reach the right expert from the moment they arrive.
Weekly Support Trends Report
Every Monday, WebRun analyses last week's ticket data and delivers a clear trends report - volume, top issues, CSAT, and resolution time - so you can spot problems and improve.
SLA Breach Warnings Before They Hit
WebRun monitors your open ticket queue every hour and alerts your team the moment any ticket is at risk of missing its SLA - so you can act before the clock runs out.
Cluster Bug Reports From Tickets
WebRun groups similar bug reports from your support queue into clusters, so your engineering team can see which bugs are hitting the most customers - before anyone has to manually triage.
Find Feature Requests in Support Tickets
WebRun reads your closed support tickets, spots the ones that are really product feedback or feature requests, and logs them to your product backlog - so no customer insight gets lost.
Send CSAT Surveys Automatically
When a ticket is closed, WebRun waits the right amount of time and then drafts a CSAT survey email for your review - keeping your satisfaction scores up to date without manual chasing.
Daily Support Queue Digest
Every morning, WebRun scans your open ticket queue and delivers a clear digest - open counts, oldest tickets, and today's priorities - so your team starts the day focused.
Escalate Angry & Urgent Tickets Instantly
WebRun reads every new ticket for distress signals and escalates the heated ones to a senior agent before the customer has to ask twice.
Don't see your workflow?
Show WebRun any process once and we'll turn it into an agent that runs it on schedule.