Managed IT services

Managed IT services automation templates

12 ready-made workflows for Managed IT services. Each one handles a real job your team does every week, right inside the tools you already use. The apps that come up most here: Slack, ConnectWise and Gmail.

Managed IT services
All categories
Automated MSP Asset and Warranty Expiry Alerts
WebRun scans your ConnectWise configuration items for warranties and assets expiring soon and posts your team an internal digest so you can act before clients are exposed.
ConnectWiseSlack
Automated MSP Ticket SLA Breach Alerts
WebRun monitors ConnectWise tickets approaching their SLA deadline and posts your team an internal alert so engineers can act before a breach occurs.
ConnectWiseSlack
Automated ConnectWise Stale Ticket Chaser
WebRun finds ConnectWise tickets that have had no update for too long, drafts a follow-up to the client or engineer, and gives your service desk a daily backlog report.
ConnectWiseGmailSlack
Automated MSP QBR Scheduling and Prep
WebRun identifies which clients are due for a QBR, drafts a scheduling email, and assembles a prep summary from your ConnectWise ticket and agreement data.
ConnectWiseGoogle CalendarGmail+1
Automated MSP Overdue Invoice Chaser
WebRun finds overdue invoices in ConnectWise, drafts a polite payment reminder for each client, and gives your team a clear view of what is outstanding.
ConnectWiseGmailSlack
Automated MSP New Client Onboarding
WebRun detects a new managed-services agreement in ConnectWise, creates the onboarding ticket, drafts the welcome email, and posts the team their onboarding checklist in Slack.
ConnectWiseGmailSlack
Automated MSP Monthly Client Reports
WebRun pulls ticket counts, SLA performance, and asset health from ConnectWise each month and drafts a professional client report email ready for your account manager to review and send.
ConnectWiseGoogle SheetsGmail+1
Automated MSP Software License Renewal Reminders
WebRun scans ConnectWise and Syncro for software license renewals coming due, drafts a renewal proposal for each client, and gives your team a weekly renewal pipeline.
SyncroGmailSlack
Automated MSP Sales Lead Follow-Up
WebRun checks your ConnectWise CRM for new and stale sales leads, drafts a follow-up email for each prospect, and gives your sales team a daily pipeline view in Slack.
ConnectWiseGmailSlack
Automated MSP CSAT Survey After Ticket Close
WebRun detects resolved tickets in ConnectWise, drafts a short CSAT survey email for each client, and posts your team a weekly satisfaction summary.
ConnectWiseGmailSlack
Automated MSP Contract Renewal Reminders
WebRun scans your ConnectWise agreements for contracts expiring soon, drafts a renewal reminder for each client, and posts your team a daily list of what is coming due.
ConnectWiseGmailSlack
Automated MSP Backup Failure Digest
WebRun checks Datto Autotask for backup job failures and warnings across all client devices and posts your engineering team a prioritized internal digest every morning.
Datto AutotaskSlack

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