NCR Aloha Automated Loyalty Win-Back Drafts
Every Monday, WebRun opens NCR Aloha, identifies loyalty members whose last visit was 60 or more days ago, segments them by visit frequency and spend tier, and drafts a personalized win-back message in Mailchimp for your marketing team to review and approve before any message reaches a guest.
How do I automatically win back lapsed NCR Aloha loyalty members?
WebRun opens NCR Aloha every Monday, finds loyalty members who have not visited in 60 or more days, segments them by spend tier, and drafts personalized win-back emails in Mailchimp for your marketing team to review and approve before any message reaches a guest, so outreach is timely and human-controlled.
- Lapsed loyalty members are identified weekly without manual report-pulling
- Win-back drafts are tiered by spend so the best offer goes to the right guest
- No guest is contacted without marketing team sign-off
Built for restaurant marketing managers · loyalty program managers · multi-unit restaurant operators · casual dining groups
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.ncrvoyix.comin a real browser with your saved login - no setup, no API keys. -
1
NCR Aloha - identify lapsed loyalty members
ncrvoyix.com
WebRun opens NCR Aloha to identify lapsed loyalty members. - Open NCR Aloha and pull the loyalty member activity report
- Filter for members whose last visit date is 60 or more days ago
- Segment by average spend and visit frequency to prioritize high-value lapsed guests
Done when All lapsed loyalty members are identified and segmented by value tier.
-
2
Mailchimp - draft segmented win-back campaign for approval
mailchimp.com
WebRun opens Mailchimp to draft segmented win-back campaign for approval. - Draft a win-back email for each segment with a personalized offer appropriate to the tier
- Leave every draft unapproved and unsent in Mailchimp for your marketing manager to review
- Do not send any message to a guest until a team member approves and schedules the campaign
Done when Win-back drafts are staged in Mailchimp for team approval, not sent to any guest.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email guests without my marketing team approving first?
No. WebRun stages every win-back draft in Mailchimp and does not schedule or send any campaign until your marketing team reviews and approves it. No guest receives a message automatically.
How does it decide which offer to use for each segment?
You define the offer for each spend or frequency tier during setup, for example a 15% discount for high-spend guests and a free appetizer for occasional visitors. WebRun applies those rules to each draft.
Can I change the lapse window from 60 days to a different period?
Yes. The inactivity threshold is configurable during setup. You can set it to 30, 60, 90 days, or any period that matches your restaurant's visit cadence.
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