How to Automate NCR Aloha

Aloha has been ringing up American restaurants for decades

Aloha turns up everywhere in American hospitality, from single dining rooms to chains with hundreds of stores. It belongs to NCR Voyix, the name NCR's restaurant and retail business took when the company split in 2023, so an operator may still call it NCR Aloha, and the paperwork may say Aloha Essentials or Aloha Cloud.

Servers and bartenders live on it through a shift: tables, tabs, checks transferred between staff, payment at the table. Behind them it holds the record of what the restaurant actually did. Every check and what was on it. Comps, voids and discounts by employee. Hours clocked against the shifts that were rostered. The menu itself, with its prices, modifiers and availability.

For a franchisee with six stores, that record is the business. For an above-store manager with sixty, it is the only way to know which of them had a bad Saturday.

Changing one price means signing into a dozen systems

A restaurant no longer sells from one menu. It sells from the terminals in the dining room, its own ordering page, and two or three delivery marketplaces, each with its own portal, its own commission and a login per store.

So the chicken sandwich goes up a dollar. It changes in Aloha, and then somebody works through the marketplace portals to see whether it changed there. The kitchen 86s the salmon at seven on a Saturday, and the same person is meant to pull it from three apps while the pass backs up. A store's printer dies and the storefront needs pausing before the orders stack. On Monday each marketplace reports the week in its own shape, with its own refunds, promotions and idea of what a cancelled order costs the restaurant.

None of that is hard. It is thirty logins and an hour, repeated per store, by a manager who was on the floor until midnight.

NCR Aloha

A price change verified in every channel The new price checked on each marketplace storefront, store by store, with the ones it never reached listed by name rather than found by a customer.

Store offline minutes, counted How long each storefront spent paused or unavailable last week, set beside the sales that normally go through in those hours.

Marketplace refunds matched to tickets Orders a marketplace refunded or cancelled, put next to the checks in Aloha, so one kitchen's accuracy problem reads as a pattern instead of an argument.

Menu Management reaches the channels Aloha runs

NCR Voyix has built a serious amount of this into the platform, and an operator who has not switched it on is doing the work twice.

Aloha Menu Management is a centralised way to manage menus across channels, in-store POS, digital ordering and digital signage among them, so one edit is not six. Aloha Kitchen manages the flow of orders in and out of the kitchen, which is what keeps a dining room ticket and a delivery ticket from hitting the line in the wrong order. Aloha Insight aggregates reporting across locations, so an area manager compares stores instead of collecting them. Pulse puts the day's numbers and KPIs on a phone, which is where a franchisee actually reads them.

The limit is not the menu push. It is everything else the marketplace keeps to itself. Commission detail, the refunds it granted a customer at your expense, the promotion still running from a campaign set up in spring, the storefront that went offline for ninety minutes, the star rating and the comments underneath it. Each lives in a portal with a per-store login, and none of them reach the terminal that took the order.

One menu change can be checked everywhere it landed

Work starts on the terminal and finishes on somebody else's website. Something that can open both turns the round of portals into a report.

A price or menu change made in Aloha, then verified on each marketplace storefront, store by store, with the ones it never reached named before a guest is charged the old price. The 86 list from the kitchen checked against what is still orderable online, so the salmon that sold out at seven is not sold again at half past. Storefront downtime per site last week, in minutes, beside the sales those hours usually carry.

Then the things a week never leaves room for. Refunds and cancellations the marketplaces granted, matched back to the checks in Aloha, so an accuracy problem in one kitchen becomes a pattern with a number on it. Comps and voids grouped by employee, oldest and largest first. The supplier invoice read against the price list, so a case of chicken that went up eleven percent is caught before the next order. Weekend shifts nobody has picked up, named midweek rather than found when the Friday rush starts.

Menu decisions stay with the operator, the checking does not

Deciding what a sandwich costs is a judgement about the business. Confirming the price actually took in eleven places is not, and only one of those needs a person.

WebRun is an AI agent that works a real Chrome browser, signed in as you. It opens the Aloha back office the way your managers do, reads the sales, the menu and the exceptions, then signs into each marketplace portal store by store and brings back what disagrees.

Anything that changes what a guest sees or pays is drafted and waits. A price is not edited, an item is not pulled from sale and a storefront is not paused without an operator saying so. Runs happen on your schedule, and you can watch one and stop it.

The workflows below are already built, and each one names what it opens.