Helpdesk & support software
Helpdesk & support software automation templates, page 4
172 ready-made workflows for Helpdesk & support software. Each one handles a real job your team does every week, right inside the tools you already use. The apps that come up most here: WhatsApp, Trello and Airtable.
Automated Intercom Response Time Alerts
Every hour, WebRun finds Intercom conversations waiting past your first-response target, checks who is free in Google Calendar, and nudges that teammate on WhatsApp.
Automated Help Scout Reply Time Alerts
Every hour, WebRun checks Help Scout for conversations approaching your first-reply target, texts the on-call agent through Twilio, and logs each breach in a Notion register.
Automated Freshservice Ticket Trend Analysis
Every Monday, WebRun groups last week's Freshservice tickets into repeat themes, logs the counts in Airtable, and writes the top recurring issues into a Notion page for your team.
Automated Freshchat Support Theme Reports
Every morning, WebRun reads yesterday's Freshchat conversations, groups them into the themes customers keep raising, files the report in Google Drive, and sends the top themes to Telegram.
Automated eDesk Response Deadline Alerts
Every hour, WebRun checks eDesk for tickets close to their response deadline, alerts the assignee in Slack, and drafts an escalation email for anything already late.
Automated Dixa Weekly Support Reporting
Every Monday, WebRun pulls last week's Dixa conversation volume, response times, and satisfaction ratings, files the export in Google Drive, and WhatsApps your team the headline numbers.
Automated Discourse Unanswered Topic Queue
Every morning, WebRun finds Discourse topics that still have no staff reply, opens a Trello card for each one, and sends the support team a WhatsApp list of the oldest first.
Automated Deskpro Shift Handover Notes
At the end of each day, WebRun reads your open Deskpro tickets, writes a handover note to Google Drive, and sends the next shift the must-watch list on WhatsApp.
Automated Decagon Support Gap Analysis
Every Monday, WebRun reviews the Decagon conversations that were handed to a human, groups them by topic, and sends the knowledge gaps to Teams and WhatsApp.
Automated Custify Renewal Prep Notes
Every Monday, WebRun pulls the Custify accounts renewing in the next 60 days, saves a one-page prep note for each into Google Drive, and pings the owning CSM on WhatsApp.
Automated Crisp First Reply Alerts
Every hour, WebRun checks Crisp for conversations waiting too long for a first reply, texts the on-duty agent through Twilio, and posts the backlog to your team's WhatsApp group.
Automated Cresta QA Review Assignment
Every morning, WebRun opens Cresta, pulls the conversations flagged for review, assigns each one to the right supervisor in Slack, and pings the QA lead on Telegram.
Automated Comm100 SLA Breach Alerts
Every hour, WebRun checks Comm100 for tickets and offline chats past their first-response target, texts the on-call agent, and posts the queue picture to your team WhatsApp group.
Automated ChurnZero Renewal Prep
Every Monday, WebRun pulls the ChurnZero accounts renewing in the next 60 days, opens a prep card per account in Trello, and messages the CSM team the renewal run-down on WhatsApp.
Automated Chatwoot Support Triage
Every morning, WebRun reads yesterday's Chatwoot conversations, groups them into recurring themes, opens or updates a Trello card for each, and sends the team a WhatsApp digest.
Automated Chatra Lead Capture to Airtable
Every morning, WebRun reads yesterday's Chatra conversations and offline messages, logs each visitor and their question into Airtable, and sends you the new-lead count on Telegram.
Automated Chaport Unanswered Chat Follow-Up
Each morning, WebRun finds Chaport chats and offline messages nobody replied to, drafts a follow-up email in Gmail for each one, and posts the queue to Slack.
Automated Canny Unanswered Post Alerts
Every morning, WebRun finds Canny posts with votes but no team reply and no status change, logs them in Airtable, and pings you on Telegram with the ones going cold.
Automated BMC Helix SLA Breach Alerts
Every morning, WebRun reads open BMC Helix tickets nearing their SLA target, opens a Trello card for each owner, and logs the day's at-risk count in Airtable.
Automated Assembled Time-Off Request Chase
Every morning, WebRun opens Assembled, finds time-off and shift-swap requests still awaiting a decision, opens a Trello card for each, and drafts the agent a WhatsApp reply.
Automated AskNicely Pre-Call Briefs
Every morning, WebRun reads the latest AskNicely feedback, matches it to today's customer meetings in Google Calendar, and sends each owner a WhatsApp brief before the call.
Automated Ada Knowledge Gap Reports
Every week, WebRun reviews the topics your Ada bot answers poorly, logs each gap in Airtable, and drafts a replacement answer in Notion for your team to approve.
Automated Acquire Support Shift Handover
At the end of each day, WebRun opens Acquire, summarises every open conversation and who is still waiting, posts the handover note to Microsoft Teams, and flags the longest waits on Telegram.
Automated Zammad Agent Onboarding Checklist
WebRun walks through the setup checklist for a new Zammad agent, verifies their mailbox routing and permissions, and tracks completion in Airtable while confirming access by email.
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