Automated Dixa Weekly Support Reporting
Every Monday, WebRun opens Dixa, reads last week's conversation volume by channel and queue, average first response and resolution times, and the satisfaction ratings received, saves the export into a dated folder in Google Drive, and sends your support group a short WhatsApp summary with the week-over-week movement.
How do I export my weekly Dixa support metrics automatically?
WebRun exports your Dixa support numbers every Monday. It reads last week's conversation volume by channel and queue, average first response and resolution times, and the satisfaction ratings, files a dated export in Google Drive, and WhatsApps your team the headline figures with the week-over-week change.
- A dated support export lands in Drive every Monday
- Week-over-week movement is visible without opening a dashboard
- The reporting history builds itself for quarterly reviews
Built for support managers · customer experience teams · ecommerce operations · subscription businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.dixa.comin a real browser with your saved login - no setup, no API keys. -
1
Dixa - pull last week's support numbers
dixa.com
WebRun opens Dixa to pull last week's support numbers. - Open Dixa and set the reporting period to the previous week
- Capture conversation volume by channel and by queue, plus how many were resolved
- Read average first response time, average resolution time, and the satisfaction ratings received
Done when Last week's volume, response times, and ratings are all captured.
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2
Google Drive - file the dated export
drive.google.com
WebRun opens Google Drive to file the dated export. - Open your support reporting folder in Google Drive
- Save the week's export in a file named with the week ending date
- Keep the running history in one place so month and quarter comparisons are easy to build
Done when The dated export is filed in the Google Drive support folder.
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3
WhatsApp - send the headline numbers
whatsapp.com
WebRun opens WhatsApp to send the headline numbers. - Send your internal support group a short WhatsApp summary with volume, first response time, and satisfaction
- Show the change against the previous week for each number
- Link the Drive file so anyone can open the full export
Done when The support group has the week's headline numbers and the file link.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to customers or close conversations in Dixa?
No. WebRun only reads reporting figures in Dixa and files them. It never opens a customer conversation, never sends a reply, and never changes a conversation status.
Can I break the numbers down by agent or by queue?
Yes. Tell WebRun which breakdowns you want, by channel, by queue, or by agent, and it captures those columns each week so the Drive history stays consistent.
What if last week had a public holiday?
The export always covers the same seven-day window, and the WhatsApp summary shows the week-over-week change, so a short week reads as a drop in volume rather than a broken report.
Related templates
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