Automated Acquire Technical Issue Reconciliation
Every night, WebRun opens Acquire, reviews chat and co-browsing sessions tagged as technical issues, checks each one against the known-issues list in Notion, and logs any issue with no match to a Google Sheet for the engineering team to triage the next morning.
How do I catch genuinely new technical issues from Acquire support chats?
WebRun reviews Acquire's technical support chats every night, checks each issue against your known-issues list in Notion, and logs anything with no match to a Google Sheet for engineering. This filters out already-tracked problems automatically, so the engineering team starts each morning with a short list of genuinely new issues instead of a raw chat dump.
- Engineering starts each morning with a short, filtered list of genuinely new issues
- Already-known problems stop cluttering the triage queue
- Repeated new issues are grouped instead of appearing as separate rows
Built for technical support teams · engineering triage teams · SaaS support · product operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.acquire.ioin a real browser with your saved login - no setup, no API keys. -
1
Acquire - find technical issue sessions
acquire.io
WebRun opens Acquire to find technical issue sessions. - Open Acquire and pull today's chat and co-browsing sessions tagged technical
- Capture the customer's description of the issue and the session link
- Group similar descriptions together
Done when Every technical issue session from today is listed with its description.
-
2
Notion - check the known-issues list
notion.so
WebRun opens Notion to check the known-issues list. - Open the known-issues list in Notion
- Check each grouped issue against the existing entries
- Note the matching entry link for anything already known
Done when Every issue from today is marked known or new against Notion.
-
3
Google Sheets - log the new issues
google.com
WebRun opens Google Sheets to log the new issues. - Open the engineering triage sheet in Google Sheets
- Add a row for each issue with no match in the known-issues list
- Include the session link and how many customers hit it today
Done when Every new, unmatched issue from today is logged for triage.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun file a bug ticket for the new issues?
No. It only logs candidate issues to a sheet for engineering to review. Filing an actual bug ticket is still a decision your engineering team makes.
How does it decide an issue is genuinely new?
It checks each technical chat's description against your existing known-issues list in Notion, and only logs the ones with no matching entry.
What if two customers report the same new issue?
Similar descriptions are grouped together before the Notion check, so a repeated new issue appears once in the sheet with a count, not as duplicate rows.
Related templates
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