Automated Ada Chat Escalation Alerts
Every few minutes, WebRun checks Ada for conversations the AI agent escalated or failed to resolve, saves the full transcript to a Google Drive folder, and posts a Slack alert to your on-call agent with the customer's issue and where the bot left off.
How do I make sure Ada escalates unresolved chats to a human fast?
WebRun monitors Ada for conversations its AI agent could not resolve, saves the full transcript to Google Drive, and alerts your on-call agent in Slack with the customer's question and where the bot stopped. Checking every 15 minutes, it keeps escalated chats from sitting unanswered while giving agents the full context to pick up fast.
- Unresolved chats reach a human within 15 minutes instead of sitting idle
- Agents get full transcript context before they even open the chat
- Nothing escalated by the AI agent gets missed at shift changes
Built for customer support teams · CX operations · SaaS support · ecommerce support
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
ada.cxin a real browser with your saved login - no setup, no API keys. -
1
Ada - find unresolved or escalated chats
ada.cx
WebRun opens Ada to find unresolved or escalated chats. - Open Ada and check conversations flagged as escalated or unresolved
- Capture the customer's original question and the point where the bot stopped
- Note the conversation ID and channel it came in on
Done when Every unresolved conversation from this run is listed with its context.
-
2
Google Drive - save the transcript
drive.google.com
WebRun opens Google Drive to save the transcript. - Open the shared escalations folder in Google Drive
- Save the full transcript as a dated file for each unresolved chat
- Link the saved file back to the conversation ID
Done when Every unresolved transcript is filed and linked.
-
3
Slack - alert the on-call agent
slack.com
WebRun opens Slack to alert the on-call agent. - Post an alert to the support channel for each unresolved chat
- Include the customer's question, the Drive link, and the conversation ID
- Tag the on-call agent so it lands in front of a real person
Done when The on-call agent has been alerted for every unresolved chat.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to the customer instead of Ada's bot?
No. WebRun never messages the customer. It only saves the transcript and alerts your on-call agent so a human can pick up where the bot left off.
How fast does an escalation get noticed?
WebRun checks Ada every 15 minutes, so an unresolved chat reaches your on-call agent in Slack well before it goes cold.
Where do the saved transcripts go?
Each one is filed in a shared Google Drive folder as a dated file and linked in the Slack alert, so the full context is one click away.
Related templates
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