Automated Intercom Response Time Alerts
Every hour, WebRun opens your Intercom inbox, lists the open conversations that have been waiting longer than your first-response target, checks Google Calendar to see which teammate is actually at their desk, and sends that person a WhatsApp nudge with the waiting list.
How do I make sure no Intercom conversation waits too long for a reply?
WebRun checks your Intercom inbox every hour, finds open conversations waiting longer than your first-response target, and reads your Google Calendar to see which teammate is actually free. It then sends the on-duty owner a WhatsApp nudge listing each waiting conversation, so no customer sits unanswered.
- Ageing conversations get a human owner within the hour
- Nudges go to a teammate who is actually at their desk
- No customer chat sits unanswered over a lunch break
Built for support teams · SaaS companies · ecommerce support · customer success
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.intercom.comin a real browser with your saved login - no setup, no API keys. -
1
Intercom - find conversations waiting too long
intercom.com
WebRun opens Intercom to find conversations waiting too long. - Open Intercom and sort the team inbox by longest waiting
- Capture every open conversation with no reply past your response target
- Note the customer, the assignee, the first message, and how long it has waited
- Skip conversations already snoozed or closed
Done when Every conversation past the response target is listed with its wait time and assignee.
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2
Google Calendar - see who is free right now
calendar.google.com
WebRun opens Google Calendar to see who is free right now. - Open the shared support calendar for today
- Check who is on shift and who is in a meeting or marked out of office
- Reassign each waiting conversation in the list to a teammate who is actually available
Done when Every waiting conversation has a named teammate who is free to answer it.
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3
WhatsApp - nudge the teammate on duty
whatsapp.com
WebRun opens WhatsApp to nudge the teammate on duty. - Send the support group a short WhatsApp message listing the waiting conversations
- Put the longest wait first with the customer name and the suggested owner
- Keep the message internal. Never reply to the customer in Intercom on its own
Done when The support team has this hour's waiting list on WhatsApp.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers in Intercom?
No. WebRun never sends a customer reply on its own. It only posts an internal WhatsApp list so a human picks the conversation up and answers it.
How does it know who is available?
It reads your shared Google Calendar each run, so anyone in a meeting, on leave, or off shift is skipped and the conversation goes to a teammate who is free.
What counts as waiting too long?
Whatever target you set, for example 30 minutes for live chat and 4 hours for email. WebRun measures from the customer's last unanswered message in Intercom.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.