Automated Chaport Unanswered Chat Follow-Up
Each morning, WebRun opens Chaport, finds conversations and offline messages left without an agent reply, drafts a personal follow-up email in Gmail for every visitor who left an address, and posts the outstanding queue to Slack for the team.
How do I follow up on live chat messages nobody answered overnight?
WebRun opens Chaport every morning, finds chats and offline messages that nobody answered in the last 24 hours, drafts a personal Gmail reply for each visitor who left an address, and posts the outstanding queue to Slack in priority order. Drafts wait for your approval before anything is sent.
- Overnight questions get a human reply the same morning
- Every reachable visitor has a draft waiting, so replying takes seconds
- Nothing goes out to a visitor without a person approving it
Built for small support teams · SaaS startups · ecommerce stores · agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.chaport.comin a real browser with your saved login - no setup, no API keys. -
1
Chaport - find chats nobody answered
chaport.com
WebRun opens Chaport to find chats nobody answered. - Open Chaport and review conversations from the last 24 hours
- Capture every chat and offline message with no agent reply
- Note the visitor name, the email or contact they left, the page they were on and what they asked
Done when Every unanswered conversation from the last 24 hours is listed with its question and contact details.
-
2
Gmail - draft each follow-up
gmail.com
WebRun opens Gmail to draft each follow-up. - Draft a short, on-brand reply in Gmail for each visitor who left an email address
- Quote what they asked so the message does not read as a template
- Leave every message in Drafts. WebRun never sends to a visitor without your approval
Done when A ready-to-send draft sits in Gmail for every reachable visitor.
-
3
Slack - post the outstanding queue
slack.com
WebRun opens Slack to post the outstanding queue. - Post the unanswered queue to your support channel
- Put the oldest conversation and anyone who asked about pricing or a bug at the top
- List separately the visitors who left no contact details so an agent can watch for them returning
Done when The support channel has this morning's unanswered queue in priority order.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email visitors without my approval?
No. Every follow-up is left as a Gmail draft for a human to read and send. WebRun writes the reply, you decide whether it goes out, so nothing reaches a visitor unreviewed.
Does it reply inside the chat widget?
No. WebRun only reads Chaport conversations. It never types into a live chat, never sends a canned response, and never appears to a visitor as an agent.
What about visitors who left no email?
They are listed separately in the Slack post with the page they were on and what they asked, so an agent can recognise them if they come back rather than losing the question entirely.
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