Automated NRC Health Service Recovery Alerts
Every few minutes, WebRun checks NRC Health Rounding for a new service recovery flag from a round, texts the on-shift charge nurse through Twilio with the room and the issue, and posts the same alert to the unit's Microsoft Teams channel so the whole team can see it's being worked.
How do I get an immediate alert when a patient reports a problem during rounding?
WebRun watches NRC Health Rounding for new service recovery flags. Within minutes of a nurse logging one during a round, it texts the on-shift charge nurse through Twilio with the room and the concern, then posts the same alert to Microsoft Teams, so a service issue gets a human response before it reaches a survey.
- Service issues get a human response in minutes, not at shift change
- Every open flag stays visible in Microsoft Teams until it's resolved
- No unit gets double paged for an issue already being worked
Built for charge nurses · unit directors · patient experience teams · hospital nurse managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - spot a new service recovery flag
nrchealth.com
WebRun opens NRC Health Rounding to spot a new service recovery flag. - Open NRC Health Rounding and watch for new service recovery flags
- Pull the room, patient concern, and the nurse who logged it
- Mark how urgent the flag is based on the concern type
Done when Every new service recovery flag has its room and concern captured.
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2
Twilio - text the on-shift charge nurse
twilio.com
WebRun opens Twilio to text the on-shift charge nurse. - Text the on-shift charge nurse the room number and the concern
- Mark the text urgent for anything safety or pain related
- Skip units where a recovery text already went out in the last 15 minutes
Done when The on-shift charge nurse has been texted about every new flag.
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3
Microsoft Teams - post the open issue to the unit channel
microsoft.com
WebRun opens Microsoft Teams to post the open issue to the unit channel. - Post the same flag to the unit's Microsoft Teams channel
- Tag it open until someone marks it resolved
- Keep a running count of open flags per unit
Done when The flag is visible and tracked in the unit's Microsoft Teams channel.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it text the patient?
No. It only texts the on-shift charge nurse's work phone through Twilio. The patient or family is never messaged directly.
How fast is the alert?
It checks for new flags every 15 minutes, so a charge nurse is texted within minutes of the flag being logged during a round.
What if two flags come from the same unit?
It skips sending another text to the same unit within 15 minutes of the last one, so nurses aren't paged twice for issues already in hand.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.