Track which HCAHPS drivers are moving before the survey results do
On the first of every month, WebRun opens NRC Health Rounding to pull the latest HCAHPS driver analytics by unit, refreshes a Power BI dashboard with the new trend lines, and emails leadership an Outlook summary of which drivers are rising, which are slipping, and which unit is driving each change.
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How do I track HCAHPS driver trends between official survey results?
WebRun pulls HCAHPS driver analytics from NRC Health Rounding on the first of every month, refreshes a Power BI dashboard with the new trend lines by unit, and emails leadership an Outlook summary naming the biggest movers and the unit behind each one, so leadership sees which drivers are rising or slipping well before the next official survey cycle lands.
- Leadership sees HCAHPS driver movement monthly instead of waiting on quarterly survey results
- The unit behind each significant move is named automatically
- A live dashboard replaces a manually rebuilt monthly slide
Built for chief nursing officers · patient experience directors · hospital administrators · quality improvement teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - pull the latest HCAHPS driver scores
nrchealth.com How to Automate NRC Health Rounding
WebRun opens NRC Health Rounding to pull the latest HCAHPS driver scores. - Open NRC Health Rounding and pull the latest HCAHPS driver analytics by unit
- Compare each driver against the prior month
- Note which unit is most responsible for each move
Done when Every HCAHPS driver has this month's score and its change from last month.
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2
Power BI - refresh the trend dashboard by unit
powerbi.microsoft.com
WebRun opens Power BI to refresh the trend dashboard by unit. - Refresh the trend dashboard with this month's driver scores by unit
- Update the rolling trend line for each driver
- Highlight any driver that moved more than your alert threshold
Done when The Power BI dashboard reflects this month's HCAHPS driver trends.
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3
Outlook - email leadership the trend summary
microsoft.com How to Automate Outlook
WebRun opens Outlook to email leadership the trend summary. - Email leadership a short summary of the biggest moves and the dashboard link
- Lead with the driver that moved the most, up or down
- Name the unit behind each significant change
Done when Leadership has this month's HCAHPS driver summary in Outlook.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this use the official HCAHPS survey results or rounding data?
It uses the HCAHPS driver analytics NRC Health Rounding builds from your rounding and feedback data, which tracks ahead of the official quarterly survey release.
How is a driver's move calculated?
By comparing this month's score against last month's for the same driver and unit, so the trend reflects real movement, not a one-time blip.
Can it alert sooner than monthly if a driver drops sharply?
Yes. Pair this with an hourly or daily alert workflow if you want same-week notice on a sharp drop instead of waiting for the monthly summary.
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