Automated NRC Health Call Light Delay Alerts
Every 30 minutes, WebRun checks NRC Health Rounding for round comments where a patient mentioned a slow call light response, logs each one into an Excel tracker with the unit, shift, and reported wait, and pages the nursing supervisor on-call through PagerDuty the moment a unit crosses your threshold for that shift.
How do I catch a pattern of slow call light response before it shows up on a survey?
WebRun checks NRC Health Rounding for round comments where a patient mentions a slow call light response, logs each one into an Excel tracker by unit and shift, and pages the nursing supervisor on-call through PagerDuty the moment a unit crosses your threshold for that shift, turning scattered complaints into an early warning before they surface on a survey.
- A slow call light pattern gets caught mid-shift instead of on next quarter's survey
- The on-call supervisor is paged only once a unit actually crosses threshold
- Every mention is logged with its wait time for later trend review
Built for nursing supervisors · unit directors · chief nursing officers · patient experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - find round comments mentioning slow call light response
nrchealth.com
WebRun opens NRC Health Rounding to find round comments mentioning slow call light response. - Open NRC Health Rounding and check recent round comments for call light delays
- Capture the unit, shift, and the wait time the patient reported
- Skip comments that don't reference call light response specifically
Done when Every call light delay mentioned in a recent round is captured with its detail.
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2
Excel - log each mention by unit and shift
microsoft.com
WebRun opens Excel to log each mention by unit and shift. - Log each flagged mention as a new row with unit, shift, and wait time
- Keep a running count of mentions per unit for the current shift
- Reset the shift count automatically at shift change
Done when Every flagged mention is logged and the current shift's count per unit is up to date.
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3
PagerDuty - page the on-call supervisor past threshold
pagerduty.com
WebRun opens PagerDuty to page the on-call supervisor past threshold. - Trigger a page to the nursing supervisor on-call once a unit crosses your threshold for the shift
- Include the unit and how many mentions triggered it
- Don't page again for the same unit until the next shift
Done when The on-call supervisor has been paged for every unit that crossed threshold this shift.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this connect to the actual nurse call system?
No. It only reads what patients tell staff during a round, as captured in NRC Health Rounding. It's a pattern flag from patient feedback, not a replacement for your nurse call system's own reporting.
What counts as crossing threshold?
Whatever number of mentions per unit per shift you set. Cross it once and the on-call supervisor gets paged for that shift.
Can it tell me the average reported wait time, not just the count?
Yes. Since every mention is logged with its reported wait in Excel, WebRun can also summarize the average or worst wait time per unit whenever you want it.
Related templates
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