Cents Automated Laundromat Refund Exception Flags
Every morning, WebRun opens Cents, reads all refunds and store credits issued the prior day, checks each against your approval threshold and required reason codes, logs every exception to a Google Sheet, and alerts your manager in Slack so no unusual refund goes unreviewed.
How do I automatically flag and log laundromat refund exceptions?
Every morning, WebRun reads all refunds and store credits issued the prior day in Cents, flags those above your threshold or missing a reason code, logs every exception to a Google Sheet, and alerts your manager in Slack. Unauthorized or unusual refunds surface in minutes, not at the end-of-month audit.
- Unusual refunds are flagged the morning after they occur, not at month-end
- A full refund audit trail builds automatically in Google Sheets
- Managers spend minutes reviewing flagged items instead of manually auditing POS logs
Built for laundromat owners · laundromat managers · multi-location laundry operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.trycents.comin a real browser with your saved login - no setup, no API keys. -
1
Cents - read prior day refunds and credits issued
trycents.com
WebRun opens Cents to read prior day refunds and credits issued. - Open Cents and pull all refunds and store credits issued yesterday
- For each refund, capture the amount, employee who processed it, reason code (if provided), and order reference
- Flag refunds above the manager-approval threshold
- Flag any refund or credit with no reason code attached
- Flag any employee who processed more refunds than the daily average
Done when Every refund and credit from yesterday is reviewed and flagged items are identified.
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2
Google Sheets - log exceptions with employee and reason details
google.com
WebRun opens Google Sheets to log exceptions with employee and reason details. - Append each flagged refund to the exception log with date, employee, amount, reason code, and order ID
- Update the monthly refund totals by employee for trend tracking
Done when Every flagged refund is logged in Google Sheets with the full audit trail.
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3
Slack - alert manager with flagged refunds
slack.com
WebRun opens Slack to alert manager with flagged refunds. - Post a Slack message to the manager channel listing each flagged refund with employee name, amount, and reason status
- Include a link to the full exception log in Google Sheets
- If no refunds were flagged, send a brief all-clear
Done when Manager sees all flagged refund exceptions in Slack before the next shift starts.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
What threshold triggers a flag?
You set the threshold amount during setup. Any single refund above that amount, or any refund with no reason code, is flagged regardless of amount.
Will it reverse or cancel the refund automatically?
No. WebRun logs and flags exceptions for manager review only. Reversing a refund or taking action on an employee remains a human decision.
Can it track refund trends over time?
Yes. The Google Sheet log builds a running history of refunds by employee and date, so managers can spot patterns over weeks or months.
Related templates
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