Kickserv Automated Irrigation Warranty Callback Tracker
Every morning, WebRun opens Kickserv and finds jobs flagged as warranty callbacks or reopened within 30 days of a prior completed job, posts a prioritized callback worklist to Slack for your team, and logs each open warranty case in Airtable so no callback lingers without resolution.
How do I track and manage open irrigation warranty callbacks automatically?
WebRun scans Kickserv every morning for jobs tagged as warranty callbacks or reopened within 30 days of a prior completed job. It logs each open case in Airtable with its age and resolution status, and posts a prioritized worklist to Slack with overdue callbacks flagged, so your team can close every warranty issue without anything slipping through.
- Every open warranty callback is visible to the team each morning in Slack
- Airtable tracker shows case age so overdue callbacks are never missed
- Resolved callbacks are cleared from the worklist automatically on the next run
Built for irrigation contractors · sprinkler system service companies · field service team leads · landscape irrigation businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kickserv.comin a real browser with your saved login - no setup, no API keys. -
1
Kickserv - find open warranty callbacks and recently reopened jobs
kickserv.com
WebRun opens Kickserv to find open warranty callbacks and recently reopened jobs. - Open Kickserv and search for jobs tagged as Warranty or Callback, or jobs opened within 30 days of a prior completed job for the same customer
- Capture the customer name, original job date, callback job date, issue description, and assigned technician
- Flag any callback that has been open for more than 5 business days as overdue
Done when Every open warranty callback is listed with its age, customer details, and assigned tech.
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2
Airtable - log and track each open warranty case
airtable.com
WebRun opens Airtable to log and track each open warranty case. - Upsert a record in the warranty tracker Airtable base for each open callback
- Record the customer, original job, callback age, issue description, and resolution status
- Update existing records with today's status so the base always reflects the current state
Done when All open warranty callbacks are tracked in Airtable with current status.
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3
Slack - post prioritized callback worklist to team
slack.com
WebRun opens Slack to post prioritized callback worklist to team. - Post a prioritized callback worklist to your Slack team channel, oldest cases first
- Flag overdue callbacks (open more than 5 business days) with an urgent marker
- Include the assigned technician and a direct Kickserv job link for each case
Done when Your team has the current warranty callback worklist in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact customers about their warranty callback automatically?
No. WebRun posts the callback worklist internally to Slack and logs cases in Airtable. Any customer contact is handled by your team after reviewing the worklist.
How does it identify a callback versus a new unrelated job?
It flags jobs tagged Warranty or Callback in Kickserv, and also catches jobs for the same customer opened within 30 days of a recently completed job, covering cases where the tag was not applied.
What happens when a warranty callback is resolved?
When the job is marked Complete in Kickserv, WebRun updates the Airtable record to Resolved status on the next daily run and removes it from the Slack worklist automatically.
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