Kickserv Automated Missed Appointment Follow-Ups
Each evening, WebRun opens Kickserv and checks for irrigation jobs scheduled today that were not marked complete or in-progress, drafts a same-day reschedule SMS in Twilio for each affected customer, and posts a missed appointment summary to Slack so your team can act first thing tomorrow.
How do I automatically follow up on missed irrigation appointments the same day?
WebRun checks Kickserv every evening for irrigation jobs scheduled that day but not marked complete. For each unresolved missed appointment, it drafts a reschedule SMS in Twilio for your review and posts a full missed appointment summary to Slack, so your team can act on every no-show before the next morning.
- Every missed appointment gets a reschedule draft within hours, not the next morning
- Team sees all no-shows in one Slack summary before the next day starts
- Customer SMS drafts are reviewed before sending so messaging stays empathetic and on-brand
Built for irrigation contractors · sprinkler system service companies · field service dispatchers · landscape irrigation businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kickserv.comin a real browser with your saved login - no setup, no API keys. -
1
Kickserv - find today's scheduled jobs not marked complete
kickserv.com
WebRun opens Kickserv to find today's scheduled jobs not marked complete. - Open Kickserv and filter Jobs to today's date and Scheduled status (not Complete or In Progress)
- Capture the customer name, phone, job type, and assigned technician for each missed job
- Check if a cancellation or rescheduled note was already added by the technician
Done when Every unresolved missed appointment is listed with the customer's contact details.
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2
Twilio - draft reschedule SMS for each affected customer
twilio.com
WebRun opens Twilio to draft reschedule SMS for each affected customer. - Draft a short, apologetic SMS for each customer acknowledging the missed appointment
- Offer to reschedule at their convenience and include a contact number
- Queue every draft for your review - do not send automatically
Done when A Twilio SMS draft is queued for each missed appointment customer, awaiting approval.
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3
Slack - post missed appointment summary to team
slack.com
WebRun opens Slack to post missed appointment summary to team. - Post a missed appointment summary to the dispatch Slack channel listing each unresolved job
- Include the customer name, job type, and assigned tech so the team knows who to follow up with
- Flag any customer who has had two or more missed appointments this season
Done when Your team has a full missed appointment summary in Slack before the next morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers about a missed appointment automatically?
No. Every SMS is drafted and queued in Twilio for your review. No message is sent to a customer until you approve it, ensuring your team can add context before reaching out.
What if the technician already contacted the customer directly?
You can add a note or update the job status in Kickserv to reflect direct contact, and WebRun will skip that job in the evening run so it does not generate a duplicate draft.
What if a job was genuinely cancelled by the customer, not a missed appointment?
WebRun checks the Kickserv job status. Jobs marked as Cancelled are excluded, so only truly unresolved no-shows or missed visits generate a draft and appear in the Slack summary.
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