Keep customers posted on their boat's service status
Every hour, WebRun checks DockMaster for service work orders that changed status, drafts a short, clear text for each customer covering what changed and what's next, queues it in Twilio for a one-click send, and posts your service desk a Slack summary of what's waiting for approval.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically text customers when their boat's service status changes?
WebRun checks DockMaster every hour for service work orders that changed status, then drafts a short customer text in Twilio explaining what changed, for example ready for pickup or waiting on parts. Every text is queued for your service desk to review and send with one click, so customers hear about their boat fast, and nothing goes out unapproved.
- Customers hear about a status change within the hour, not at close
- Every text is drafted and ready for a one-click send
- No status text reaches a customer without staff approval
Built for boat dealerships · marine service departments · boatyards · service advisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.dockmaster.com/loginin a real browser with your saved login - no setup, no API keys. -
1
DockMaster - find work orders with a status change
dockmaster.com How to Automate DockMaster
WebRun opens DockMaster to find work orders with a status change. - Open DockMaster and list service work orders that changed status in the last hour
- Capture the customer, boat, new status, and technician notes for each
- Skip work orders with no customer-facing status change
Done when Every work order with a status change this hour is listed with its details.
-
2
Twilio - draft the customer status text
twilio.com How to Automate Twilio
WebRun opens Twilio to draft the customer status text. - Draft a short, clear text for each customer explaining the new status, for example ready for pickup or waiting on parts
- Queue every text in Twilio for the service desk to review
- Do not send any text automatically
Done when A draft status text is queued in Twilio for every affected customer.
-
3
Slack - summarize texts awaiting approval
slack.com How to Automate Slack
WebRun opens Slack to summarize texts awaiting approval. - Post the service desk a summary of texts waiting for approval this hour
- Group them by status so ready-for-pickup texts stand out
Done when Service desk has this hour's queued texts summarized in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers without my service desk approving first?
No. Every status text is queued in Twilio and waits for a staff member to review and send it. WebRun never sends a text to a customer on its own.
How often does it check for status changes?
Every hour during business hours, so a customer whose boat becomes ready for pickup gets a draft text waiting within the hour, not at the end of the day.
What if the technician notes are incomplete?
It only drafts a text when a work order's status has actually changed. If notes are missing, the draft still queues with the status change so staff can fill in details before sending.
Related templates
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