Automated ASC Appointment Confirmation Drafts
Every morning, WebRun opens HST Pathways, finds surgical cases scheduled for the next 48 hours that have not yet received a confirmation, drafts an SMS confirmation for each patient in Twilio with their case time and pre-op instructions, and logs every draft to a Google Sheet so staff can review and approve before sending.
How can an ASC automate surgical appointment confirmation messages for patients?
WebRun checks HST Pathways every morning for surgical cases in the next 48 hours with no confirmation sent, drafts an SMS for each patient in Twilio with the case time, arrival time, and pre-op instructions, and logs the queue to Google Sheets. Staff review and approve every message before it is dispatched to a patient.
- Every upcoming surgical case has a confirmation draft ready before the day starts
- Staff review and approve each message before any patient is contacted
- Confirmation status is tracked in Google Sheets so nothing is missed
Built for ASC scheduling coordinators · front-desk staff · ambulatory surgery center administrators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.hstpathways.comin a real browser with your saved login - no setup, no API keys. -
1
HST Pathways - find cases needing confirmation
hstpathways.com
WebRun opens HST Pathways to find cases needing confirmation. - Open HST Pathways and navigate to the surgical schedule
- Filter for cases scheduled within the next 48 hours
- Identify cases where no patient confirmation has been sent or recorded
- Capture the case time, procedure type, surgeon, OR room, and pre-op arrival time for each
Done when Every unconfirmed case in the next 48-hour window is listed with its scheduling details.
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2
Twilio - draft SMS confirmations for staff review
twilio.com
WebRun opens Twilio to draft SMS confirmations for staff review. - Draft an SMS confirmation for each patient including their case time, arrival time, and brief pre-op instructions
- Hold every message in draft or queued status for staff review before dispatch
- Do not send any message without explicit staff approval
Done when Draft SMS messages exist in Twilio for every unconfirmed case, held for staff review.
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3
Google Sheets - log confirmation queue and status
google.com
WebRun opens Google Sheets to log confirmation queue and status. - Log every draft confirmation to the appointment confirmation queue sheet
- Record case date, patient (by case ID), draft content, and approval status
- Update approval status as staff work through the queue
Done when All draft confirmations are logged in the tracker with approval status visible to the team.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun text patients their surgery details automatically?
No. All confirmation SMS messages are drafted and held in Twilio for staff to review and approve individually before any message is sent to a patient.
What pre-op instructions are included in the draft?
The draft uses the arrival time, procedure type, and any standard pre-op instructions you provide when setting up the workflow. Clinical staff can edit each draft before approval.
What if a case time changes after the confirmation is drafted?
The next morning's run re-checks HST Pathways and generates a fresh draft if the case time has changed. Staff should always review the latest draft before approving.
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