Automated Amtelco Urgent Call Escalation Alerts
Every few minutes, WebRun checks Amtelco for urgent messages that have gone unacknowledged past the client's response window, triggers Amtelco's escalation to the next contact on the chain, alerts your supervisor in Slack, and drafts a client incident summary in Gmail for any breach that runs long, leaving it unsent for review.
How do I automatically escalate urgent messages before they breach SLA?
Every few minutes, WebRun checks Amtelco for urgent messages that have gone unacknowledged past the client's response window and triggers the account's own escalation chain to the next contact. It alerts your on-duty supervisor in Slack immediately, and for any breach that exhausts the full chain, it drafts a client incident summary in Gmail and leaves it unsent for a manager to review.
- Overdue urgent messages get escalated within minutes, not left waiting
- Supervisors see every active escalation in Slack as it happens
- Clients get a factual incident summary drafted for review, never sent unchecked
Built for answering services · emergency dispatch teams · medical answering services · 24/7 contact centers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - find unacknowledged urgent messages
amtelco.com
WebRun opens Amtelco to find unacknowledged urgent messages. - Open Amtelco and filter urgent messages to those unacknowledged past the client's response window
- Trigger the account's configured escalation to the next contact on the chain
- Note the client, the elapsed time, and how many contacts have now been tried
Done when Every overdue urgent message has been escalated to the next contact on file.
-
2
Slack - alert the supervisor on duty
slack.com
WebRun opens Slack to alert the supervisor on duty. - Post the escalation to the on-duty supervisor with the client, elapsed time, and contact just tried
- Flag in red any message that has now exhausted its full escalation chain
Done when The supervisor has been alerted to every active escalation.
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3
Gmail - draft the client incident summary
gmail.com
WebRun opens Gmail to draft the client incident summary. - For any breach still open after the full chain is exhausted, draft a short incident summary for the client's account manager
- State what happened, who was contacted, and when, in plain factual language
- Save it as a draft and leave it unsent for the account manager to review before it reaches the client
Done when A ready-to-review incident draft exists in Gmail for every prolonged breach.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the client about an incident without approval?
No. WebRun drafts the incident summary in Gmail and leaves it unsent. Your account manager reviews and sends it, so nothing about a breach reaches the client without a person checking it first.
Does it decide who to escalate to?
No. It triggers the escalation chain your client already configured in Amtelco. WebRun never guesses a new contact or adds one on its own.
How fast does it catch an overdue message?
It checks every 3 minutes, so an urgent message can be escalated to the next contact within a few minutes of missing its response window.
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