Automated Amtelco Shift Coverage Gap Alerts
A few minutes after every scheduled shift start, WebRun checks Amtelco to confirm the assigned agent has logged into their queue, and if nobody has, texts the next available backup agent through Telegram and alerts the on-duty supervisor in Slack, so a coverage gap gets filled before a client queue sits unstaffed.
How do I catch and cover an agent shift coverage gap automatically?
A few minutes after every scheduled shift start, WebRun checks Amtelco to confirm the assigned agent has logged into their queue. If nobody has, it texts the next available backup agent through Telegram with the queue and client details, and alerts the on-duty supervisor in Slack, so a client queue does not sit unstaffed while someone notices the gap by hand.
- Coverage gaps get a backup agent contacted within minutes of a missed login
- Supervisors are alerted to every gap and who was called in to cover it
- Client queues stay staffed without someone manually watching every shift start
Built for answering services · 24/7 contact centers · virtual receptionist teams · telephone answering firms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - confirm the scheduled agent logged in
amtelco.com
WebRun opens Amtelco to confirm the scheduled agent logged in. - A few minutes after each shift's scheduled start, check the queue for whether the assigned agent has logged in
- If they have, stop here. If not, capture the queue, the client accounts on it, and the assigned agent's name
Done when Every shift start has been checked, and any unstaffed queue is identified.
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2
Telegram - text the next available backup agent
telegram.org
WebRun opens Telegram to text the next available backup agent. - Text the next available backup agent on the on-call list with the queue name and which clients it covers
- Move to the following name on the list if there is no response within 5 minutes
Done when A backup agent has been contacted for every unstaffed queue.
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3
Slack - alert the on-duty supervisor
slack.com
WebRun opens Slack to alert the on-duty supervisor. - Alert the on-duty supervisor with the queue, the agent who missed their shift, and which backup was contacted
Done when The supervisor has visibility into the gap and who is covering it.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reassign the shift on its own?
No. It only contacts the next backup agent on your existing on-call list and alerts a supervisor. Any actual schedule change in Amtelco is still made by a person.
What if the agent was just running a few minutes late?
The check happens a few minutes after the shift's scheduled start, not the instant it begins, so a brief delay does not trigger a false alert.
What if no backup agent responds?
WebRun works down the backup list every 5 minutes until someone responds, and keeps the supervisor updated in Slack the whole time so it is never left unresolved.
Related templates
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