Flag clients with a spike in abandoned calls
Every hour, WebRun checks Amtelco for calls that were abandoned before an agent answered, logs each one to Google Sheets with the client, wait time, and queue, and sends a Telegram alert the moment a client's abandon rate climbs past its normal range.
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How do I automatically flag clients with a spike in abandoned calls?
Every hour, WebRun checks Amtelco for calls abandoned before an agent answered and logs each one to Google Sheets with the client, queue, and wait time. It compares every client's updated abandon rate against their normal range and sends a Telegram alert the moment a client's rate spikes, so a staffing problem gets caught the same hour it starts, not weeks later in a report.
- Abandon rate spikes get flagged the same hour, not discovered in a monthly report
- Every abandoned call is logged with its wait time for pattern spotting
- Understaffed queues surface automatically instead of relying on client complaints
Built for answering services · call center operations · 24/7 dispatch teams · telephone answering firms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - find calls abandoned before answer
amtelco.com How to Automate Amtelco
WebRun opens Amtelco to find calls abandoned before answer. - Open Amtelco call logs and filter to calls abandoned before an agent picked up in the last hour
- Capture the client, the queue, and how long the caller waited before hanging up
Done when Every abandoned call in the last hour is listed with its wait time and queue.
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2
Google Sheets - log each abandoned call
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log each abandoned call. - Log a row per abandoned call with the client, queue, wait time, and hour
- Roll the hour's totals into each client's running abandon rate
Done when Every abandoned call this hour is recorded and each client's rate is updated.
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3
Telegram - flag clients with a rate spike
telegram.org How to Automate Telegram
WebRun opens Telegram to flag clients with a rate spike. - Compare each client's updated abandon rate to their normal range
- Send a Telegram alert naming any client whose rate has climbed past its normal range this hour
Done when Any client with an unusual abandon rate has been flagged to the team.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it call the customer back after an abandoned call?
No. It only logs and flags the pattern. Deciding whether to call back an abandoned caller is left to your team.
What counts as a normal range for a client?
WebRun learns each client's typical abandon rate from their own logged history and flags a departure from that baseline, rather than applying one fixed number to every client.
Can it tell us why calls were abandoned?
Not directly. It logs the wait time before each hang up, which is usually the biggest driver, so a rising rate paired with rising wait times points straight at understaffing.
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