Automated Amtelco On-Call Schedule Reminders
Every morning, WebRun opens Amtelco, finds every on-call shift starting in the next 24 hours, texts each assigned agent a reminder through Twilio with their start time and queue, and posts the full day's on-call roster to Telegram for the team.
How do I automatically remind agents before their on-call shift starts?
Every morning, WebRun opens Amtelco, finds every on-call shift starting in the next 24 hours, and texts each assigned agent a reminder through Twilio with their start time and the client queues they are covering. It also posts the full roster to Telegram, so the whole team can see who is on call and spot a coverage gap before a shift begins.
- Every agent gets a shift reminder before they are due on the queue
- Coverage gaps are visible in the roster before a shift starts, not after
- No shift depends on someone remembering to check the calendar
Built for answering services · telephone answering firms · 24/7 contact centers · on-call agent teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.amtelco.comin a real browser with your saved login - no setup, no API keys. -
1
Amtelco - find shifts starting in the next 24 hours
amtelco.com
WebRun opens Amtelco to find shifts starting in the next 24 hours. - Open the on-call schedule in Amtelco and filter to shifts starting in the next 24 hours
- Capture the agent, the start time, and which client queues they will cover
- Skip any agent already reminded for that shift
Done when Every shift starting in the next 24 hours is listed with its agent and start time.
-
2
Twilio - text each agent their shift reminder
twilio.com
WebRun opens Twilio to text each agent their shift reminder. - Text each agent their shift start time and the client queues they are covering
- Word the reminder the same way each time so it is instantly recognizable
Done when Every agent with a shift in the next 24 hours has been texted a reminder.
-
3
Telegram - post the day's on-call roster
telegram.org
WebRun opens Telegram to post the day's on-call roster. - Post the full on-call roster for the next 24 hours to the team channel
- List each agent next to their shift time and queue so any gap is easy to spot
Done when The team has today's on-call roster visible in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it text anyone outside our own agents?
No. It only texts the agents already assigned to a shift in your Amtelco on-call schedule. It never contacts a client or a caller.
What if a shift gets swapped at the last minute?
It reads the live schedule in Amtelco each morning, so a swap made before the run picks up the new agent automatically. A swap made after the run needs a manual heads up.
Can we change what the reminder says?
Yes. Give WebRun the wording you want, including your queue names and start-time format, and it will reuse that exact wording for every reminder.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.