Win back pets that missed their visit
Every morning, WebRun opens IDEXX Neo, reviews yesterday's appointment schedule for patients marked as no-shows, drafts a kind follow-up to each owner inviting them to rebook, leaves every draft unsent for the front desk, and posts the team a Slack list of pets to chase.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I follow up on veterinary no-show appointments automatically?
Every morning, WebRun opens IDEXX Neo, reviews yesterday's appointment calendar, and finds patients marked as no-shows. It drafts a kind, no-blame follow-up to each owner in Gmail offering to rebook, leaves the drafts unsent for the front desk, and posts the team a Slack list of pets to chase, with repeat misses flagged.
- Yesterday's no-shows are caught the next morning
- Each follow-up is drafted and ready, so staff just review and send
- Empty slots get refilled instead of quietly lost
Built for veterinary clinics · animal hospitals · front desk teams · vet practice managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
neo.idexx.comin a real browser with your saved login - no setup, no API keys. -
1
IDEXX Neo - find yesterday's no-shows
idexx.com
WebRun opens IDEXX Neo to review yesterday's no-shows. - Open IDEXX Neo and view yesterday's appointment calendar
- Find appointments marked as no-show or not arrived
- Capture the patient, owner, the missed visit type, and the original date
Done when Every no-show from yesterday has been listed with its owner and visit type.
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2
Gmail - draft rebooking offers
gmail.com How to Automate Gmail
WebRun drafts a no-show follow-up for each owner and leaves it unsent. - Draft a warm, no-blame follow-up to each owner naming their pet and the missed visit
- Offer to help rebook at a convenient time
- Save each message as a draft and leave it unsent for the front desk to review
Done when A follow-up draft is ready in Gmail for every no-show.
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3
Slack - list pets to chase
slack.com How to Automate Slack
WebRun posts yesterday's no-show chase list to Slack. - Post the team a short list of yesterday's no-shows to chase
- Flag any pet that has missed more than once
- Note that follow-up drafts are waiting in Gmail for review
Done when The team has yesterday's no-show chase list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message owners on its own?
No. WebRun drafts each no-show follow-up in Gmail and leaves it unsent. The front desk reviews every message and decides who to contact, so nothing goes out without a person approving it.
How does it find the no-shows?
It reads yesterday's appointment calendar in IDEXX Neo and picks out visits marked as no-show or not arrived, capturing the pet, owner, and the missed visit type so the team can follow up the same day.
Does the message sound pushy?
No. Each draft is warm and no-blame: it names the pet, mentions the missed visit, and offers to help rebook. Give WebRun a sample and it matches your clinic's tone.
Related templates
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