Healthy Roster No-Show Recovery Automation
Every morning, WebRun opens Healthy Roster, finds appointments marked no-show from the prior day, drafts a follow-up message for each athlete for the trainer to review and send, and posts a no-show summary to the training room Slack channel.
How do I follow up with athletes who miss their sports medicine appointments?
WebRun checks Healthy Roster every morning for missed appointments, identifies no-shows from the prior day, and drafts a follow-up message for each athlete for the trainer to review. It then posts a recovery digest to Slack so the training room team starts the day knowing exactly who to reach out to.
- Every no-show is documented and followed up the next morning
- Trainers start the day with a ready-to-send draft, not a blank message
- Athletes with repeat no-shows are flagged for priority outreach
Built for athletic trainers · sports medicine clinics · high school and college sports programs · outreach athletic training sites
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.healthyroster.comin a real browser with your saved login - no setup, no API keys. -
1
Healthy Roster - find no-show appointments
healthyroster.com
WebRun opens Healthy Roster to find no-show appointments. - Open Healthy Roster and filter appointments to yesterday's date
- Identify all visits marked as no-show or canceled without reschedule
- Capture the athlete name, sport, injury type, and scheduled provider for each
Done when Every no-show from yesterday is listed with athlete and appointment details.
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2
Google Calendar - check next available slot
calendar.google.com
WebRun opens Google Calendar to check next available slot. - Open the provider's Google Calendar and find the next two available appointment slots
- Note the times to include in the follow-up draft
Done when At least one open slot per provider is identified for rescheduling.
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3
Slack - post recovery list to training room
slack.com
WebRun opens Slack to post recovery list to training room. - Post a concise no-show recovery list to the training room Slack channel
- Include athlete name, missed appointment date, and a note that a follow-up draft is queued for review
- Flag any athlete with two or more consecutive no-shows for priority attention
Done when The training room team has today's no-show recovery list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send messages to athletes directly?
No. WebRun drafts the follow-up message for the athletic trainer to review and send. No message goes to an athlete, parent, or coach without the trainer's approval, keeping all protected health information under your control.
How does it know which no-shows need urgent follow-up?
It flags athletes with two or more consecutive no-shows and surfaces them at the top of the Slack list, so the trainer can prioritize those cases first.
What if an athlete rescheduled on their own after missing?
WebRun reads the live appointment status in Healthy Roster each morning, so anyone who has already rescheduled is automatically excluded from the recovery list.
Related templates
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