Nextech Automated Surgery Day Family Updates
Every few minutes during the surgical day, WebRun opens Nextech, checks each patient's current Mohs stage, drafts a short plain language status update for the waiting family member in Twilio, and logs every drafted update to a Google Sheet with a timestamp so your front desk always knows what is ready to send.
How do I keep waiting families updated during Mohs surgery?
WebRun checks Nextech every few minutes during surgery for each patient's current Mohs stage, then drafts a short, plain language status update for the waiting family in Twilio, holding it for front desk approval before it sends. Every draft is logged to Google Sheets with a timestamp, so the team always knows what has gone out.
- Waiting families get a status update within minutes of a stage change, once approved
- No clinical detail or margin result ever reaches a family text
- Front desk has a complete log of every update drafted and sent
Built for Mohs surgery front desk · dermatology surgical clinics · surgical coordinators · patient experience staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.nextech.comin a real browser with your saved login - no setup, no API keys. -
1
Nextech - check each patient's current stage
nextech.com
WebRun opens Nextech to check each patient's current stage. - Open Nextech and check the current stage for each patient in surgery
- Note whether the patient has moved to a new stage, is in reconstruction, or is in recovery since the last check
- Identify the family contact on file for each patient
Done when Every patient in surgery has a current stage and a family contact identified.
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2
Twilio - draft the family status update
twilio.com
WebRun opens Twilio to draft the family status update. - Draft a short, plain language update for the family, for example now in stage two or now in recovery
- Avoid clinical detail or margin results. Keep the update to timing and status only
- Hold every draft for front desk approval. Do not text a family member automatically
Done when A reviewed status update draft exists for every patient whose stage has changed.
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3
Google Sheets - log what has been drafted
google.com
WebRun opens Google Sheets to log what has been drafted. - Log each drafted update with the patient, the stage, the time drafted, and whether it was sent
- Mark a draft as sent once the front desk approves and sends it, so the log stays accurate
Done when The log reflects every update drafted and its current send status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text a family member without front desk approval?
No. Every update is drafted and held in Twilio. Your front desk reviews and sends it, so no message reaches a family member automatically.
Does the update include margin results or clinical details?
No. It sticks to timing and status only, such as now in stage two or now in recovery. Margin results and clinical details stay in Nextech for the care team.
How do we know what has already been sent?
The Google Sheets log marks every update as drafted or sent, so the front desk can see at a glance what a family has already received.
Related templates
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