Automated Accolent ERP Handpiece Repair Updates
Every morning, WebRun opens Accolent ERP and lists every open handpiece repair order, checks the Google Sheet where the repair vendor posts status updates, updates each order's stage and expected return date, then drafts a short status email in Gmail for any practice whose order changed, leaving it for your service desk to review and send.
How do I keep dental practices updated on handpiece repair status without manual follow up?
Every morning, WebRun checks open handpiece repair orders in Accolent ERP against the status the repair vendor posts to a Google Sheet, updates each order's stage and expected return date, and drafts a status email in Gmail for any practice whose order changed, so your service desk reviews and sends it instead of chasing the vendor by phone.
- Practices hear about a repair status change the same morning it happens
- Overdue repairs past 10 business days are flagged before a practice has to call and ask
- Service desk sends a ready made update instead of writing one from scratch
Built for dental supply distributors · distributor service desks · dental equipment repair coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
adssolutions.comin a real browser with your saved login - no setup, no API keys. -
1
Accolent ERP - check open repair orders
adssolutions.com
WebRun opens Accolent ERP to check open repair orders. - Open Accolent ERP and list every open handpiece repair order
- Capture the practice, handpiece model, serial number, and the date it was sent to the vendor
- Flag any order untouched for more than 10 business days
Done when Every open repair order is listed with its practice and days in repair.
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2
Google Sheets - match against vendor status
google.com
WebRun opens Google Sheets to match against vendor status. - Open the Repair Vendor Status sheet the vendor updates
- Match each open order to its latest status, such as received, in repair, quality check, or shipped
- Update the stage and expected return date for each matched order in Accolent ERP
Done when Every open repair order has an updated stage from the vendor sheet.
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3
Gmail - draft the status update
gmail.com
WebRun opens Gmail to draft the status update. - Draft a short status update for each practice with an order whose stage changed
- Name the handpiece, the new stage, and the expected return date
- Save every email as a draft for the service desk to review and send
Done when A draft status update is ready for every practice whose repair order changed, unsent.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun email practices about their repair status automatically?
No. WebRun drafts a status update in Gmail for any repair order whose stage changed and leaves it for your service desk to review and send.
How does it know the vendor's current repair status?
It reads the status the repair vendor posts to a shared Google Sheet each day, then matches that against your open orders in Accolent ERP.
What happens if a repair sits with the vendor too long?
It flags any order untouched for more than 10 business days so your service desk can follow up with the vendor directly. That threshold can be adjusted.
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