Automated Marina Failed Autopay Recovery Follow-Up
Every morning, WebRun opens Molo and finds any autopay transactions that failed since the previous run. It drafts a polite recovery email for each affected boater and posts your billing team a Slack list with the boater name, amount, and reason code so they can act before the balance ages.
How do I automatically follow up on failed autopay charges at my marina?
WebRun checks Molo every morning for autopay transactions that failed since the previous run. It drafts a polite payment recovery email for each affected boater in Gmail and posts your billing team a Slack alert listing every failed account with the reason code and escalation flags for repeat declines. No email reaches a boater without staff review.
- Every failed autopay is caught and queued for recovery the same morning
- Billing team sees failure reasons and escalation flags in Slack before the balance ages
- No recovery email reaches a boater without explicit staff approval
Built for marina billing staff · marina managers · boatyard administrators · yacht club treasurers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.getmolo.comin a real browser with your saved login - no setup, no API keys. -
1
Molo - find failed autopay transactions
getmolo.com
WebRun opens Molo to find failed autopay transactions. - Open Molo and navigate to the payment processing or accounts receivable section
- Filter for autopay transactions that failed or declined since yesterday
- Capture each boater's name, slip number, failed amount, failure reason code, and number of prior attempts
Done when Every failed autopay transaction since yesterday is identified with amount and failure reason.
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2
Gmail - draft payment recovery emails
gmail.com
WebRun opens Gmail to draft payment recovery emails. - Draft a polite payment recovery email for each affected boater explaining the declined charge and asking them to update their payment method or contact the office
- Tailor the message tone for first-time failures versus repeat declines
- Save every email as a Gmail draft. Do not send until your billing team has reviewed and approved the message
Done when A review-ready Gmail recovery draft exists for every boater with a failed autopay since yesterday.
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3
Slack - alert billing team with failure list
slack.com
WebRun opens Slack to alert billing team with failure list. - Post a failed autopay alert to the marina billing Slack channel with the list of affected accounts
- Include boater name, slip number, amount, failure reason, and number of prior attempts
- Flag any account with three or more consecutive failures for escalated follow-up
Done when Billing team has today's failed autopay list in Slack with escalation flags for repeat failures.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email boaters about a failed charge without our approval?
No. Every recovery email is saved as a Gmail draft for your billing team to review first. Nothing reaches a boater until a staff member approves and sends the message.
What if the autopay was retried and succeeded before the morning run?
WebRun reads the current transaction status in Molo at run time. If a charge resolved overnight, it will not appear in the failed list or generate a draft.
How does it handle repeat failures on the same account?
Accounts with three or more consecutive declines are flagged in the Slack alert for escalation so your billing team knows to reach out more directly before the balance grows.
Related templates
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