Automated Jewelry Warranty and Cleaning Reminders
Every Monday, WebRun checks Jewel360 for customers whose warranty service or cleaning interval is coming due, drafts a personalized reminder for each via Podium, and logs the outreach in Google Sheets, leaving every message unsent for staff to review and approve.
How do I automatically remind jewelry customers when their warranty service or cleaning is due?
WebRun checks Jewel360 every Monday for customers whose warranty service or complimentary cleaning is due, drafts a warm, personalized reminder for each in Podium, and logs all outreach in Google Sheets. Every message is queued for staff review before sending, turning a manual follow-up routine into a consistent weekly habit that brings customers back.
- Customers return for warranty checks and cleanings instead of letting them lapse
- Staff spend no time manually tracking service intervals for every customer
- More in-store visits create natural opportunities for new purchases
Built for retail jewelers · independent jewelry stores · jewelry store owners · jewelry store service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
jewel360.comin a real browser with your saved login - no setup, no API keys. -
1
Jewel360 - find customers with service due
jewel360.com
WebRun opens Jewel360 to find customers with service due. - Open Jewel360 and navigate to customer purchase or service history
- Filter for customers whose last warranty inspection or complimentary cleaning was more than six months ago
- Capture customer name, contact details, item purchased, purchase date, and last service date
Done when Every customer with a warranty service or cleaning due within the next 30 days is identified.
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2
Podium - draft warranty and cleaning reminders
podium.com
WebRun opens Podium to draft warranty and cleaning reminders. - Draft a warm, benefit-led reminder for each customer in Podium, naming the specific piece and the service due
- Highlight the value of the service: keeping the piece looking its best and maintaining the warranty
- Include a soft call to action to book an appointment or walk in
- Leave each message unsent for staff to review before sending
Done when A personalized service reminder draft is ready in Podium for every qualifying customer.
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3
Google Sheets - log outreach to avoid duplicates
google.com
WebRun opens Google Sheets to log outreach to avoid duplicates. - Append each customer to the service outreach log with their name, item, last service date, and draft date
- Skip any customer already reminded in the last 60 days to avoid duplicate messages
- Record when the reminder was sent and whether the customer booked an appointment
Done when The service outreach log is updated with this week's batch of warranty and cleaning reminders.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message customers without my staff reviewing first?
No. Every reminder is staged in Podium as a draft. A staff member reviews and sends each one, so no message reaches a customer without human approval.
How often does it look for customers who need a reminder?
It runs every Monday and flags customers whose last warranty check or cleaning was more than six months ago. The interval is configurable during setup to match your service policy.
What if a customer came in for service but the date was not logged?
It relies on service dates recorded in Jewel360. If a visit was not logged, the customer may appear in the queue again. Keeping service records up to date in Jewel360 ensures accurate reminders.
Related templates
Put this on autopilot.
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