Automated Repair Quote Lead Follow-Up
Every morning, WebRun opens Syncro, finds quotes sent to prospective customers that have not been accepted or declined after 24 hours, drafts a short follow-up in Gmail for each lead, and posts your team a Slack list so no new inquiry goes cold.
How do I automatically follow up on repair quotes that have not been answered?
Every morning, WebRun checks Syncro for repair quotes that have been sitting unanswered for over 24 hours, drafts a brief follow-up in Gmail for each lead, and posts your team a Slack list sorted by age. Staff review and send the drafts, so every new inquiry gets a timely nudge before it goes cold.
- Unanswered quotes get a follow-up the next morning without any manual chasing
- Staff see cold leads ranked by age so the most urgent get a personal call
- More quotes convert to booked repairs because no lead is forgotten
Built for phone repair shops · computer repair shops · repair shop sales staff · device repair shop owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.syncromsp.comin a real browser with your saved login - no setup, no API keys. -
1
Syncro - find unanswered quotes over 24 hours old
syncromsp.com
WebRun opens Syncro to find unanswered quotes over 24 hours old. - Open Syncro and filter estimates or quotes to those in Sent status with no customer response
- Capture quotes where more than 24 hours have passed since the quote was sent
- Note the lead name, email, device, quoted amount, and how long the quote has been unanswered
Done when Every unanswered quote over 24 hours old is listed with contact details and age.
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2
Gmail - draft follow-up to each lead
gmail.com
WebRun opens Gmail to draft follow-up to each lead. - Draft a brief, friendly follow-up for each lead referencing the device and quoted cost
- Offer to answer questions and make it easy to go ahead or ask for a revised price
- Leave every email as a draft for staff review before it goes to the lead
Done when A ready-to-review Gmail draft follow-up exists for every cold quote.
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3
Slack - list cold quotes for the team
slack.com
WebRun opens Slack to list cold quotes for the team. - Post a list of cold quotes sorted by age, oldest first, with the lead name and device
- Include the quoted amount and how long the quote has been waiting for a reply
- Flag any quote over 48 hours with no activity as high priority for a personal call
Done when Staff have a Slack list of cold quotes sorted by urgency, with draft follow-ups ready.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email leads automatically without my team checking first?
No. Every follow-up email is left as a Gmail draft. A staff member reviews and sends it, so no prospect is contacted without human approval.
How long does it wait before treating a quote as cold?
The default is 24 hours. You can change this to match how quickly your shop normally expects a reply, for example 4 hours for urgent phone repairs or 48 hours for larger jobs.
What if the lead already accepted or declined the quote?
WebRun reads live quote status from Syncro each morning. Any quote that has been accepted, declined, or converted to a ticket is skipped automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.