Automated Repair Estimate Approval Follow-Up
Every morning, WebRun opens RepairShopr, finds estimates that are still pending after 24 hours or more, drafts a polite follow-up message to each customer in Gmail, and posts your team a Slack list of stalled jobs waiting on approval.
How do I automatically follow up on unapproved repair estimates?
Every morning, WebRun scans RepairShopr for estimates that have been waiting on customer approval for over 24 hours, drafts a polite follow-up in Gmail for each one, and posts your team a Slack list sorted by longest waiting. Staff review and send the drafts, keeping jobs moving without chasing manually.
- Stalled estimates are followed up the next morning without manual chasing
- Staff see every pending estimate sorted by age so the oldest jobs get priority
- Customers receive a friendly nudge before the estimate window lapses
Built for phone repair shops · computer repair technicians · device repair shop owners · repair shop managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.repairshopr.comin a real browser with your saved login - no setup, no API keys. -
1
RepairShopr - find pending unapproved estimates
repairshopr.com
WebRun opens RepairShopr to find pending unapproved estimates. - Open RepairShopr and filter tickets to those with an estimate in Pending status
- Capture tickets where the estimate has been waiting for approval at least 24 hours
- Note the customer name, email, device, estimated cost, and how long it has been pending
Done when Every estimate pending over 24 hours is listed with its details.
-
2
Gmail - draft follow-up to each customer
gmail.com
WebRun opens Gmail to draft follow-up to each customer. - Draft a short, friendly follow-up for each customer referencing their device and estimated cost
- Offer to answer any questions and make it easy to approve or decline
- Leave each email as a draft for staff review before sending, never send automatically
Done when A ready-to-review draft follow-up email exists in Gmail for every stalled estimate.
-
3
Slack - report stalled jobs to the team
slack.com
WebRun opens Slack to report stalled jobs to the team. - Post a list of all pending estimates with the customer name, device, amount, and days waiting
- Sort by longest waiting first so staff know which jobs are most urgent
- Include a note for any estimate where the customer has not replied at all
Done when Staff have a Slack summary of all stalled estimates with days waiting and draft links.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers without my team reviewing first?
No. Every follow-up is left as a Gmail draft for a staff member to read and send. Customers receive nothing until a human approves the message.
How long does it wait before flagging an estimate as stalled?
The default is 24 hours. You can tell WebRun to use a shorter or longer window to match how your shop normally operates.
What if the customer has already approved or declined the estimate?
WebRun reads live status from RepairShopr each morning, so any estimate that has already been actioned is skipped automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.