Automated Climbing Gym Review Requests
Every morning, WebRun opens Rock Gym Pro, finds members who checked in yesterday but have not yet left a Google review and have not been asked for one in the past 90 days, drafts a friendly review request email for each one, and posts a send list to Slack for staff to approve before any email goes out.
How do I automatically request Google reviews from climbing gym members after their visit?
WebRun checks Rock Gym Pro every morning for members who visited yesterday and have not been asked for a review in 90 days, drafts a short personal review request email with a direct Google link for each one, and posts the queue to Slack for staff to approve before sending, turning regular visits into a steady flow of genuine gym reviews.
- Consistent daily flow of review requests triggered by real visits, not a one-off campaign
- 90-day cooldown prevents over-asking any single member
- No review request sent without a staff member reviewing and approving it
Built for climbing gym owners · gym managers · marketing teams · front desk staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.rockgympro.comin a real browser with your saved login - no setup, no API keys. -
1
Rock Gym Pro - find eligible post-visit reviewers
rockgympro.com
WebRun opens Rock Gym Pro to find eligible post-visit reviewers. - Open Rock Gym Pro and pull yesterday's check-in records
- Filter for members who visited at least twice in the past 30 days, indicating a positive ongoing experience
- Exclude members who received a review request in the past 90 days to avoid over-asking
- Capture each eligible member's name and email address
Done when Every eligible post-visit member from yesterday is listed with their contact details.
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2
Gmail - draft personalised review request emails
gmail.com
WebRun opens Gmail to draft personalised review request emails. - Draft a short, warm review request email for each eligible member
- Include the member's name, a thank-you for their visit, and a direct link to the gym's Google review page
- Keep the tone conversational and non-pressuring
- Leave every draft unsent for staff review. Do not send without approval
Done when A draft review request email exists in Gmail for every eligible member, ready for staff approval.
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3
Slack - post daily approval queue for staff
slack.com
WebRun opens Slack to post daily approval queue for staff. - Post a daily approval queue summary to the staff channel
- Include a count of how many review request drafts are awaiting approval
- Note the total number of review requests sent so far this month for context
Done when Staff have today's review request queue summary in Slack and can approve the drafted emails.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to members without staff approval?
No. Every review request is saved as a Gmail draft and listed in Slack for approval. No email is sent to any member until a staff member reviews and sends it.
How does it avoid asking the same member for a review too often?
WebRun enforces a 90-day cooldown per member. Anyone who received a review request in the past 90 days is automatically excluded from the daily list, regardless of how often they visit.
Why does it only target members who visited at least twice in the past month?
Members who visit regularly are more likely to leave a positive review. Filtering for frequency reduces the chance of catching someone after a disappointing first experience.
Related templates
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