Automated Catering Inquiry Replies
When a new catering inquiry arrives, WebRun reads the event details in CaterZen, drafts a warm reply with availability and next steps in Gmail, and posts you a Slack heads-up so you can review and send with one click.
How do I automatically reply to catering event inquiries?
WebRun monitors your CaterZen inquiry queue around the clock. When a new lead arrives, it reads the event date, guest count, and notes, then drafts a personalised Gmail reply with your availability and next steps. You get a Slack alert linking straight to the draft, so every inquiry gets a warm response within minutes, not hours.
- Every inquiry gets a personalised draft reply within minutes of arriving
- No lead sits unanswered overnight or over a weekend
- You review and send with one click, staying in full control
Built for catering companies · event caterers · catering sales teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.caterzen.comin a real browser with your saved login - no setup, no API keys. -
1
CaterZen - read new inquiry details
caterzen.com
WebRun opens CaterZen to read new inquiry details. - Open CaterZen and check the inquiry queue for new leads
- Read the event date, guest count, venue, and any menu notes
- Flag duplicates or incomplete submissions to skip
Done when Every new inquiry is captured with its full event details.
-
2
Gmail - draft personalised reply
gmail.com
WebRun opens Gmail to draft personalised reply. - Draft a personalised reply referencing the event date and guest count
- Include your availability, a brief menu overview, and a clear call to action
- Leave the email as a draft for your review. Do not send without approval
Done when A ready-to-send draft reply sits in Gmail for each new inquiry.
-
3
Slack - notify you to review and send
slack.com
WebRun opens Slack to notify you to review and send. - Post a short Slack summary of the inquiry and a link to the Gmail draft
- Include the event date and guest count so you can act without opening email
Done when You have a Slack alert with a direct link to each draft reply.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the reply without me checking it first?
No. WebRun always drafts the reply and parks it in Gmail for your approval. Nothing sends until you click Send yourself.
How does it know your availability?
It reads your booked dates in CaterZen and references them in the draft. If a date is already taken it flags the conflict for you to handle.
Can it handle inquiries from multiple channels?
Yes. It monitors your CaterZen inquiry queue, which consolidates leads from your website form and direct submissions, so all channels feed one workflow.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.