Automated Nuvolo Device Downtime Alerts
Every few minutes, WebRun checks Nuvolo for any device newly marked out of service, texts the on-call biomedical technician through Twilio so response starts within minutes, and posts the affected clinical department a Microsoft Teams update naming the device, the reason it's down, and the expected repair time.
How do I alert my biomedical team and clinical staff the moment equipment goes down?
WebRun checks Nuvolo every 15 minutes for any device newly marked out of service. It texts the on-call biomedical technician through Twilio within minutes, flagging life-support equipment for immediate attention, and posts the affected clinical department a Microsoft Teams update naming the device, the reason, and the expected repair time.
- On-call technicians are texted within minutes instead of finding out at the next round
- Life-support equipment downtime is flagged for immediate attention automatically
- Clinical departments see a live status update instead of calling biomed for progress
Built for hospital biomedical engineering teams · on-call biomed technicians · clinical department managers · HTM programs
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nuvolo.comin a real browser with your saved login - no setup, no API keys. -
1
Nuvolo - detect a device marked out of service
nuvolo.com
WebRun opens Nuvolo to detect a device marked out of service. - Check Nuvolo for any asset newly marked out of service since the last check
- Capture the device, location, department, and reason logged for the downtime
- Note whether the device is flagged as critical or life support
Done when Every newly down device is captured with its location and reason.
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2
Twilio - text the on-call technician
twilio.com
WebRun opens Twilio to text the on-call technician. - Send a text to the on-call biomedical technician for each newly down device
- Include the device name, location, and whether it is flagged critical
- Send a second text immediately if the device is life support
Done when The on-call technician has been texted for every new downtime event.
-
3
Microsoft Teams - update the affected department
microsoft.com
WebRun opens Microsoft Teams to update the affected department. - Post an update to the affected clinical department's Teams channel
- Name the device, the reason it's down, and the technician now assigned
- Post a follow-up update if the estimated repair time changes
Done when The clinical department has a current status update in Microsoft Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it notify patients about equipment downtime?
No. It only notifies your on-call biomedical technician and the affected clinical department internally. It never contacts patients or posts anything publicly.
How fast does it catch a device going down?
It checks Nuvolo every 15 minutes, so a technician is typically texted within minutes of a device being marked out of service, not at the next shift change.
What if the repair takes longer than expected?
It posts a follow-up update in Microsoft Teams whenever the estimated repair time changes in Nuvolo, so the department always sees the current status, not a stale one.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.