Reach Out to Customers on Recalls
When you upload a manufacturer's recall VIN list, WebRun opens CDK Global to match each VIN to a current or past customer, drafts a personalised recall-notice email for each affected owner explaining the issue and next steps, saves every email as a Gmail draft, and posts a recall-impact summary on Slack for your service manager to review before anything goes out.
How can I automatically notify customers affected by a vehicle recall?
When you upload a manufacturer recall VIN list, WebRun opens CDK Global to match each VIN to a customer record, drafts a personalised recall-notice email explaining the issue and next steps for each affected owner, and posts a recall-impact summary to Slack - every draft held for your service manager to approve before anything is sent.
- Every affected customer identified and drafted within minutes of VIN upload
- Service manager reviews all notices before anything goes out
- Recall-impact summary gives leadership an instant headcount
Built for service managers · dealership compliance teams · franchise dealer groups · automotive operations teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cdkglobal.comin a real browser with your saved login - no setup, no API keys. -
1
CDK Global - match recall VINs to customer records
cdkglobal.com
WebRun opens CDK Global to match recall VINs to customer records. - Open CDK Global Vehicle Inquiry and look up each VIN from the uploaded recall list
- Capture the registered owner's name, email, and preferred contact details for each matched VIN
- Note any VINs with no customer match - flag these for manual follow-up
Done when Every recall VIN has been checked against CDK Global and matched customer records are captured.
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2
Gmail - draft personalised recall-notice email
gmail.com
WebRun opens Gmail to draft personalised recall-notice email. - Draft a personalised recall-notice email for each matched customer naming their specific vehicle and registration
- Explain the nature of the recall in plain, non-alarming language and describe the required remedy
- Invite them to book a free appointment and include your service centre contact details
- Leave every email as a draft - do not send
Done when A personalised recall-notice draft is saved in Gmail for every matched affected customer.
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3
Slack - post recall-impact summary for service manager
slack.com
WebRun opens Slack to post recall-impact summary for service manager. - Post a recall-impact summary to #service-management: total VINs received, customers matched, customers not matched, and total drafts waiting for approval
- Include a note that no emails have been sent and approval is required before any go out
Done when The service manager has the full recall impact picture in Slack and knows exactly how many drafts are awaiting their review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact affected customers automatically?
Absolutely not - recall communications are too important to send without a human review. Every email is a draft only and must be approved by your service manager before anything is sent.
What about customers whose VIN appears on the recall list but who bought the car elsewhere?
WebRun only matches VINs to records in your CDK Global database. Unmatched VINs are flagged in the Slack summary so your team can handle them separately.
Can we customise the recall notice to match our dealership's tone and the manufacturer's language requirements?
Yes - provide WebRun with the manufacturer's approved recall language and your dealership's header/footer and it will incorporate both into every draft.
Related templates
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