Automated Appliance Repair Lead Response
The moment a new lead arrives in Housecall Pro, WebRun reads the enquiry details, drafts a personalised reply by email via Gmail and by SMS via Twilio, and queues both for your team to approve and send within minutes.
How do I automatically respond to new appliance repair leads quickly?
WebRun reads every new Housecall Pro lead as it arrives, drafts a personalised reply by email via Gmail and by SMS via Twilio, and queues both for your team to approve within minutes. Customers get a fast, personal response and your team never has to start a reply from scratch.
- New leads get a personalised reply drafted in minutes, not hours
- Your team approves and sends from a ready-to-go draft, cutting response time dramatically
- Leads that arrive after hours are ready for first-thing-in-the-morning follow-up
Built for appliance repair companies · field service businesses · repair shop owners · independent technicians
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.housecallpro.comin a real browser with your saved login - no setup, no API keys. -
1
Housecall Pro - read new lead details
housecallpro.com
WebRun opens Housecall Pro to read new lead details. - Open Housecall Pro and navigate to the new or pending customer record
- Read the customer name, contact details, appliance type, and any problem description provided
- Note the lead source and any urgency flags in the enquiry
Done when The new lead's details, appliance type, and problem description are captured.
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2
Gmail - draft personalised email reply
gmail.com
WebRun opens Gmail to draft personalised email reply. - Draft a personalised reply to the customer acknowledging their enquiry and naming their appliance
- Mention typical availability and invite them to confirm a convenient time
- Leave the draft unsent for your team to review and send within minutes of the lead arriving
Done when A personalised email reply draft is ready for the team to approve and send.
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3
Twilio - draft personalised SMS reply
twilio.com
WebRun opens Twilio to draft personalised SMS reply. - Draft a short SMS to the customer confirming the enquiry has been received and that someone will follow up soon
- Leave the SMS draft queued for your team to review before sending
- Flag the lead if no phone number is on file so the team can prioritise the email reply
Done when A personalised SMS reply draft is ready for the team to approve and send.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the customer automatically without anyone checking the message?
No. Every reply is drafted and queued for your team to approve. Nothing is sent until a human reviews it, so every message reflects your business accurately.
How personalised are the reply drafts?
Each draft names the customer, references the appliance type they mentioned, and acknowledges the problem they described. Your team can add any extra detail before approving.
What if the lead comes in outside business hours?
WebRun drafts the reply immediately so it is ready and waiting for your team first thing in the morning, meaning the customer still hears back faster than a competitor who waits until they spot the email.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.