Catch accounts whose usage is sliding
Every Monday, WebRun opens Amplitude, reads each account's weekly active usage, finds the ones trending down, checks the owner and renewal date in HubSpot, and posts your customer success team a ranked at-risk list in Slack.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I spot customer accounts whose usage is declining?
WebRun flags customer accounts whose product usage is sliding before they churn. Every Monday it reads weekly active usage in Amplitude, finds accounts trending down, checks each owner and renewal date in HubSpot, and posts your CSMs a ranked at-risk list in Slack, so fading accounts get a human check-in while there is still time.
- Fading accounts get a human check-in before renewal, not after they cancel
- Every account ranked by usage drop and days to renewal each week
- Recovered accounts fall off the list automatically from live Amplitude usage
Built for SaaS customer success teams · CSMs · account managers · product-led growth
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.amplitude.comin a real browser with your saved login - no setup, no API keys. -
1
Amplitude - find accounts with sliding usage
amplitude.com
WebRun opens Amplitude to find accounts with sliding usage. - Open Amplitude and load your weekly active usage chart segmented by account
- Compare each account's active users against the prior few weeks
- Flag accounts whose usage dropped past your threshold and note the size of the drop
Done when Every account with a meaningful usage decline is listed with its drop.
-
2
HubSpot - check owner and renewal
hubspot.com How to Automate HubSpot
WebRun opens HubSpot to check the owner and renewal date. - Look up each flagged account's company record in HubSpot
- Read the assigned owner, plan, and renewal date
- Rank each as high, medium, or low risk by the drop size and how close renewal is
Done when Each declining account has an owner and a risk level.
-
3
Slack - alert the CSM
slack.com How to Automate Slack
WebRun opens Slack to alert the right CSM. - Post a ranked at-risk list to the customer success channel
- Put accounts closest to renewal with the steepest drops first, with the owner @-mentioned
- Leave the list for the CSM to action. Never message the customer directly
Done when CSMs have this week's ranked at-risk list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it message customers without me?
No. WebRun only posts an internal at-risk list in Slack for your CSMs. It never emails, messages, or contacts a customer on its own, so every outreach stays a human decision.
How does it decide an account is at risk?
It reads each account's weekly active usage in Amplitude, compares it to recent weeks, and ranks the drop against the renewal date in HubSpot, so the steepest declines closest to renewal sit at the top.
What if usage recovers the next week?
It re-reads live Amplitude usage every run, so an account that bounces back drops off the list automatically and no stale alert lingers.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.