Automated Will-Call Propane Tank Outreach
Every morning, WebRun reviews will-call accounts in ADD Systems, flags any whose last delivery date and usage history suggest a low tank, drafts a text outreach message via Twilio for each flagged account, and posts a prioritized list to your team in Slack.
How can I proactively reach will-call propane customers before they run out of fuel?
WebRun reviews your ADD Systems will-call accounts each morning, flags any whose usage history points to a low tank, and drafts a personalized SMS via Twilio for your team to approve and send. A ranked priority list in Slack helps dispatchers focus on the highest-risk customers first.
- At-risk will-call accounts are contacted before they reach a run-out situation
- Dispatch teams start each day with a ranked outreach list in Slack
- No will-call customer slips through without proactive contact
Built for propane dealers · heating fuel companies · will-call fuel delivery teams · dispatch managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.addsys.comin a real browser with your saved login - no setup, no API keys. -
1
ADD Systems - identify at-risk will-call accounts
- Open ADD Systems and filter accounts to will-call delivery type
- Find accounts whose last delivery was more than 45 days ago or whose estimated tank level falls below 20 percent based on usage history
- Capture customer name, phone number, address, and days since last fill
Done when Every at-risk will-call account is listed with contact details and days since last delivery.
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2
Twilio - draft SMS outreach per customer
twilio.com
WebRun opens Twilio to draft SMS outreach per customer. - Draft a friendly SMS for each flagged account asking if they need a delivery
- Personalize the message with the customer's first name and your company contact number
- Queue the drafts for team review. Do not send automatically
Done when An outreach SMS draft is prepared for every at-risk will-call account.
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3
Slack - post priority outreach list
slack.com
WebRun opens Slack to post priority outreach list. - Post the prioritized outreach list to the dispatch channel, sorted by days since last fill
- Include each customer's name, phone number, and estimated tank status
- Flag accounts with zero-out history or past emergency deliveries at the top
Done when Your team has a ranked list of will-call customers to contact in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers automatically without my team's approval?
No. WebRun drafts every SMS and holds it for your team to review before sending. No message reaches a customer until a human approves it.
How does it decide which will-call accounts are at risk?
It reads delivery history from ADD Systems and flags accounts whose last fill was over 45 days ago or whose usage suggests a tank below 20 percent, based on degree-day data already in the system.
What if a customer already called in an order this morning?
It reads live account data from ADD Systems each run, so customers with a pending order or recent delivery are excluded from the outreach list automatically.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.