Automated Propane Autopay Failure Recovery
Every morning, WebRun checks Cargas Energy for autopay failures from the past 24 hours, drafts a payment-update email for each affected customer, and posts an alert to your billing team in Slack so failed charges are resolved quickly.
How do I automatically follow up on failed propane autopay charges?
WebRun checks Cargas Energy each morning for autopay failures from the past 24 hours, drafts a personalized payment-update email for each affected customer, and posts a failure summary to your billing team in Slack. Billing staff review the drafts and send them, keeping every failed charge on a same-day resolution path.
- Every failed autopay charge is flagged and actioned the same morning it occurs
- Billing staff receive a prioritized Slack alert before they start their day
- Customers with consecutive failures are escalated automatically for personal outreach
Built for propane dealers · heating fuel billing teams · fuel oil distributors · accounts receivable managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.cargas.comin a real browser with your saved login - no setup, no API keys. -
1
Cargas Energy - find autopay failures from last 24 hours
cargas.com
WebRun opens Cargas Energy to find autopay failures from last 24 hours. - Open Cargas Energy and check the payment processing or autopay exception report for failures in the past 24 hours
- Capture each affected customer's name, account number, failed amount, and original charge date
- Note whether the failure is a card decline, expired card, or bank return
Done when Every autopay failure from the past 24 hours is captured with the customer's details and failure type.
-
2
Gmail - draft payment-update notice per customer
gmail.com
WebRun opens Gmail to draft payment-update notice per customer. - Draft a polite payment-update email for each customer explaining their charge did not process
- Include a secure link or phone number to update payment details
- Tailor the subject line to reflect the failure type. Leave all emails as drafts for billing team review before sending
Done when A Gmail draft is ready for every customer with a failed autopay charge.
-
3
Slack - alert billing team to failures
slack.com
WebRun opens Slack to alert billing team to failures. - Post a failure summary to the billing channel listing each customer, the failed amount, and the reason
- Flag accounts that have had multiple consecutive failures
- Note which customers have a draft email ready for review
Done when Billing team has a full autopay failure summary in Slack within minutes of the run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact the customer about the failed charge automatically?
No. WebRun drafts the payment-update email and holds it for your billing team to review and send. No message goes to the customer without human approval.
What types of autopay failures does it catch?
It reads Cargas Energy's payment exception report and captures card declines, expired cards, and bank returns, noting the failure type in the draft so your team knows how to respond.
What happens if the same customer fails multiple days in a row?
Each morning's run captures any new failure events. The Slack alert flags accounts with consecutive failures so your team can prioritize personal outreach.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.