Automated Propane Post-Delivery Review Requests
Each morning, WebRun checks ADD Systems for deliveries completed the previous day, drafts a brief, friendly review-request email for each customer, and posts your team a Slack summary of pending review requests ready to send.
How do I automatically ask propane delivery customers for reviews after a delivery?
WebRun checks ADD Systems each morning for deliveries completed the day before, drafts a short review-request email for each customer in Gmail, and posts your team a daily send queue in Slack. Accounts flagged as do-not-contact are excluded automatically, so only satisfied customers receive a review invitation.
- Every post-delivery customer receives a timely, personalized review invitation
- Dissatisfied or flagged accounts are excluded automatically
- Teams maintain a consistent daily review-request cadence without manual effort
Built for propane dealers · heating fuel companies · fuel oil distributors · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.addsys.comin a real browser with your saved login - no setup, no API keys. -
1
ADD Systems - find deliveries completed yesterday
- Open ADD Systems and filter the delivery log for stops marked as completed in the past 24 hours
- Capture each customer's name and email address
- Exclude commercial accounts or accounts flagged as do-not-contact
Done when Every residential delivery completed yesterday is listed with the customer's contact details.
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2
Gmail - draft review request per customer
gmail.com
WebRun opens Gmail to draft review request per customer. - Draft a short, friendly review-request email for each customer thanking them for their delivery and inviting them to leave a review on Google
- Include a direct link to your Google Business review page
- Save all emails as drafts for your team to review before sending. Do not send automatically
Done when A review-request draft is ready in Gmail for every eligible post-delivery customer.
-
3
Slack - post daily review request queue
slack.com
WebRun opens Slack to post daily review request queue. - Post the day's review request queue to the customer service channel
- List the number of drafts ready and any accounts that were excluded
- Prompt the team to review and send the drafts before end of day
Done when Customer service team has today's review request queue summary in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review request emails to customers automatically?
No. WebRun drafts every review-request email and holds it in Gmail for your team to review and send. No message reaches a customer without human approval.
Can it avoid sending a review request to a customer who had a delivery issue?
Yes. Accounts flagged as do-not-contact or with an open complaint in ADD Systems are excluded from the draft queue automatically, so you never invite a dissatisfied customer to leave a review.
Which review platform does it link to?
By default it links to your Google Business profile review page, which has the widest reach for local SEO. You can point it at any public review URL when you set up the workflow.
Related templates
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