Automated Massage No-Show Follow-Up
Every morning, WebRun opens Jane, finds no-shows and late cancellations from the previous day, drafts a considerate follow-up message in Gmail for each client, and posts a Slack note listing the empty slots so you can fill them.
How do I follow up with massage clients who no-showed or cancelled late?
WebRun opens Jane every morning, finds appointments marked as no-show or late cancel from the previous day, and drafts a considerate follow-up message in Gmail for each client. It posts a Slack summary of empty slots so your team can fill from the waitlist. Every draft waits for your approval before going out.
- No-show clients receive a timely, considerate follow-up before the relationship cools
- Empty slots are surfaced to the team immediately so they can be filled from the waitlist
- Every message is reviewed before it reaches the client
Built for massage therapists · massage therapy clinics · wellness studios · solo practitioners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
jane.app/loginin a real browser with your saved login - no setup, no API keys. -
1
Jane - find no-shows and late cancellations
jane.app
WebRun opens Jane to find no-shows and late cancellations. - Open Jane and navigate to yesterday's appointments
- Filter for appointments marked as no-show or late cancel
- Capture the client name, email, appointment time, service type, and therapist for each
Done when Every no-show and late cancellation from yesterday is listed with client and slot details.
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2
Gmail - draft considerate follow-up messages
gmail.com
WebRun opens Gmail to draft considerate follow-up messages. - Draft a considerate, non-judgmental follow-up for each affected client, acknowledging the missed visit
- Include a rebooking link and any applicable late-cancel fee reminder per your policy
- Leave all drafts unsent in Gmail for your review before sending
Done when A Gmail draft is queued for every no-show and late-cancel client.
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3
Slack - flag empty slots for the team
slack.com
WebRun opens Slack to flag empty slots for the team. - Post a summary to your team channel listing the empty slots from no-shows and late cancellations
- Note each slot's time, service type, and therapist so the team can proactively fill from the waitlist
Done when Your team has the empty slot list in Slack and can begin filling from the waitlist.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it automatically send the follow-up to the client?
No. Every follow-up message is drafted in Gmail and held for your review. Nothing reaches the client until you approve and send it.
Can it reference my late cancellation fee policy?
Yes. Give WebRun your policy details and it will include the appropriate language in each draft, matching your clinic's tone.
How does it handle repeat no-shows?
It reads each client's history in Jane and can flag repeat no-shows in the Slack summary so you can decide on a different approach for that client.
Related templates
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