Catch failed autopay before it turns into a delinquency
Every morning, WebRun opens LoanPro, finds every autopay payment that failed in the last 24 hours, checks the decline reason and payment method status in Stripe, and posts a ranked retry list to your collections team in Slack so accounts get worked before they roll to a new delinquency bucket.
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How can I catch and alert on failed autopay payments before they become delinquent?
Every morning, WebRun opens LoanPro to find autopay payments that failed overnight, then checks Stripe for the decline reason, insufficient funds, an expired card, or a closed account. It posts a ranked retry list to your collections team in Slack with the reason attached, so agents know whether to retry or call first, without WebRun ever moving money itself.
- Failed autopay is worked the same morning, not days later
- Every failure arrives with its decline reason already attached
- Repeat failures are surfaced before an account changes bucket
Built for loan servicers · consumer lenders · credit unions · collections teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
loanpro.ioin a real browser with your saved login - no setup, no API keys. -
1
LoanPro - find autopay payments that failed overnight
loanpro.io How to Automate LoanPro
WebRun opens LoanPro to find autopay payments that failed overnight. - Open LoanPro and filter scheduled autopay transactions to Failed
- Capture the borrower, loan ID, amount, and payment method for each
- Note how many consecutive autopay attempts have failed on that loan
Done when Every autopay failure from the last 24 hours is listed with its details.
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2
Stripe - check the decline reason for each
stripe.com How to Automate Stripe
WebRun opens Stripe to check the decline reason for each. - Look up the matching transaction in Stripe for each failed payment
- Read the decline reason code, such as insufficient funds or an expired card
- Flag payment methods that are expired or closed as needing a new method on file
Done when Each failed autopay has a decline reason from Stripe attached to it.
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3
Slack - alert collections with a same-day retry list
slack.com How to Automate Slack
WebRun opens Slack to alert collections with a same-day retry list. - Post a ranked retry list to the collections channel, oldest and largest balances first
- Include the decline reason next to each borrower so staff know whether to retry or call
- Leave the actual retry or borrower contact for a staff member to do. WebRun does not move money or contact the borrower itself
Done when Collections has today's retry list in Slack with a reason for every failure.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun retry the failed payment itself?
No. It never initiates a retry or moves money. It reads the decline reason in Stripe and posts the list so a staff member decides whether to retry the charge or call the borrower first.
How does it know why a payment failed?
It looks up the matching transaction in Stripe and reads the decline reason code, such as insufficient funds, an expired card, or a closed bank account, and attaches it to the LoanPro record in the alert.
What if the same loan fails multiple days in a row?
It counts consecutive failures on each loan and surfaces that count in the Slack list, so accounts approaching a delinquency bucket change get worked first.
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