Automated Therap Claim Denial Worklist
Every morning, WebRun opens Therap, finds claims returned or denied since yesterday, logs each with the denial reason code to QuickBooks for financial tracking, and posts a prioritized worklist to the billing Slack channel so appeals reach the payer before the deadline.
How do I automatically track and work claim denials for IDD waiver billing?
WebRun opens Therap every morning, finds all claims denied or returned since the prior day, logs each with the denial reason code and amount to QuickBooks for financial tracking, and posts a prioritized worklist to the billing Slack channel so staff can batch similar appeals and meet payer deadlines.
- Every denial is logged and visible to billing staff within minutes of the morning run
- Appeals grouped by reason code so staff can work batches efficiently
- Urgent deadlines flagged automatically before the 10-day window closes
Built for IDD billing teams · waiver billing managers · group home billing staff · Medicaid billing coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.therapservices.netin a real browser with your saved login - no setup, no API keys. -
1
Therap - find returned and denied claims
therapservices.net
WebRun opens Therap to find returned and denied claims. - Open Therap and navigate to the billing or claims section
- Filter claims with a status of Denied or Returned since the prior business day
- Capture individual identifier, service date, claim amount, payer, and denial reason code for each
Done when All claims denied or returned since yesterday are listed with reason codes and amounts.
-
2
QuickBooks - log denials for financial tracking
- Open QuickBooks and locate or create the denial tracking register
- Log each denied claim as an open receivable note with denial code, payer, and amount
- Flag claims over a dollar threshold for priority review
Done when Every denied claim is recorded in QuickBooks with its financial detail and priority flag.
-
3
Slack - post daily denial worklist to billing team
slack.com
WebRun opens Slack to post daily denial worklist to billing team. - Post the daily denial count and total dollar value to the billing channel
- List each denial by reason code so staff can batch similar appeals
- Flag any claim with an appeal deadline within 10 business days as urgent
Done when Billing staff have today's denial worklist in Slack, sorted by reason code and deadline urgency.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it file an appeal with the payer automatically?
No. WebRun logs denials and alerts your billing team. All appeal submissions are made by staff after reviewing the worklist. Nothing is filed with a payer without human action.
What denial reason codes does it handle?
It captures whatever reason code appears in Therap's billing module for each returned or denied claim, including Medicaid, managed care, and state-funded payer codes, and groups them in the Slack post so staff can batch similar appeals.
What if a denial was already resolved by the billing team that morning?
It reads live claim status from Therap each morning. If a claim was resolved and updated in Therap before the run, it will not appear on the worklist.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.