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Glooko Automated DSMES Class Reschedule Outreach

Every morning, WebRun opens Glooko to find patients who no showed or canceled a DSMES class in the past 48 hours, checks Google Calendar for the next open class session, and drafts a reschedule text in Twilio offering the new date, held for the coordinator to review and send.

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Runs on WebRun · Strict Lockdown policy
Every morning at 8:30 AM WebRunorchestrates each step
1 Glooko find patients who missed or canceled a DSMES class
2 Google Calendar find the next open class session
3 Twilio draft a reschedule text for review
In short

How can I automatically follow up with patients who missed a DSMES class?

Every morning, WebRun checks Glooko for patients who no showed or canceled a DSMES class in the past 48 hours, finds the next open session in Google Calendar, and drafts a reschedule text in Twilio offering the new date. The DSMES coordinator reviews and approves every draft, so missed classes get a timely rebooking offer without manual chasing.

  • Every missed DSMES class gets a rebooking offer drafted the next morning
  • Patients are matched to the soonest open session automatically
  • Patients who already rebooked are skipped from outreach

Built for DSMES coordinators · CDCES diabetes educators · diabetes education program managers · endocrinology clinics

Step by step

What does WebRun do on every run?

The exact actions WebRun takes, in order - in plain language, so you can adjust anything.

  1. WebRun signs in and gets to work

    Opens my.glooko.com/users/sign_in in a real browser with your saved login - no setup, no API keys.

  2. 1
    Glooko - find patients who missed or canceled a DSMES class
    glooko.com
    WebRun in Glooko: find patients who missed or canceled a DSMES class
    WebRun opens Glooko to find patients who missed or canceled a DSMES class.
    • Open Glooko and list patients marked as no show or canceled for a DSMES class in the past 48 hours
    • Capture the missed class date, format, and the patient's preferred contact
    • Skip patients who already have a new class booked

    Done when Every patient who missed a class in the past 48 hours is listed with their missed session details.

  3. 2
    Google Calendar - find the next open class session
    calendar.google.com
    WebRun in Google Calendar: find the next open class session
    WebRun opens Google Calendar to find the next open class session.
    • Open Google Calendar and find the next scheduled DSMES session with an open seat
    • Note the date, time, and format
    • Match each patient to the soonest available session

    Done when Every patient who missed a class is matched to the next available session.

  4. 3
    Twilio - draft a reschedule text for review
    twilio.com
    WebRun in Twilio: draft a reschedule text for review
    WebRun opens Twilio to draft a reschedule text for review.
    • Draft a short reschedule text offering the new class date and how to confirm
    • Queue every draft for the DSMES coordinator's review
    • Send only after the coordinator approves it. Nothing texts a patient automatically

    Done when A reviewed reschedule draft is queued for every patient who missed a class.

Run settings

How is each run configured?

Starting pageWhere Chrome opens at the start of each run
my.glooko.com/users/sign_in
ScheduleRuns automatically on this cadence
Every morning at 8:30 AM
DeliveryHow each run's result reaches you
Reschedule outreach drafts · Twilio
OutputWhat each run produces - A daily list of patients who missed a DSMES class, matched to the next open session, with a drafted reschedule text queued for each.
Text
Setup & safety

Secure by default

Connect once, stays signed in

WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.

Your credentials stay in your own private environment - WebRun never stores your passwords.
Strict Lockdown

Every action is checked against this policy before it runs.

Domains ALLOWLIST
Typed input ALLOW
Shell command BLOCK
File uploads BLOCK
Runs in a contained environment More on policies
Good to know

Questions, answered

Will it text patients about rescheduling without approval?

No. Every reschedule text is drafted and queued for the DSMES coordinator. It sends only after the coordinator reviews and approves it.

How soon after a missed class does the outreach happen?

WebRun checks for no shows and cancellations from the past 48 hours each morning, so outreach is drafted while the class is still fresh for the patient.

What if the patient already rebooked on their own?

It checks Glooko for a new booking before drafting anything, so a patient who has already rescheduled is skipped automatically.

Keep going

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