Glooko Automated A1C Follow-up Tracking
Every morning, WebRun opens athenahealth to find new A1C results, checks each patient's recent time in range and glucose trends in Glooko for context, and drafts a follow-up text in Twilio for anyone with an elevated result, holding it for the care team to approve before anything sends.
How can I automatically follow up on patients with an elevated A1C result?
Every morning, WebRun checks athenahealth for new A1C results, pulls each patient's recent time in range and glucose trend from Glooko for context, and drafts a follow-up text in Twilio for anyone above your action threshold. Every draft is held in a queue for the care team's review, so no elevated result reaches a patient without a human approving the message first.
- Every elevated A1C result gets a drafted follow-up the same morning
- Glucose context from Glooko rides along with every result
- No follow-up text reaches a patient without staff review
Built for CDCES diabetes educators · endocrinology clinics · primary care diabetes programs · care coordinators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
athenanet.athenahealth.comin a real browser with your saved login - no setup, no API keys. -
1
athenahealth - find new A1C results
athenahealth.com
WebRun opens athenahealth to find new A1C results. - Open athenahealth and pull new A1C results posted since the last run
- Capture the patient, result value, result date, and ordering provider
- Flag results at or above the clinic's action threshold
Done when Every new A1C result is listed with its value and flag status.
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2
Glooko - pull recent glucose trends for context
glooko.com
WebRun opens Glooko to pull recent glucose trends for context. - Look up each flagged patient in Glooko
- Pull their time in range, average glucose, and glucose trend for the past 14 days
- Note whether recent CGM data lines up with the new A1C or shows recent improvement
Done when Every flagged patient has a current glucose trend pulled alongside their A1C.
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3
Twilio - draft a follow-up text for review
twilio.com
WebRun opens Twilio to draft a follow-up text for review. - Draft a short, on-brand follow-up text for each flagged patient with a callback request
- Queue every draft for the care team's review
- Send only after a team member approves it. Nothing texts a patient automatically
Done when A reviewed follow-up text is ready in the queue for every elevated A1C result.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text patients about their A1C without a human?
No. Every follow-up text is drafted and held in a queue. A staff member reviews and approves each one before it sends, so no result reaches a patient unreviewed.
How does it decide which results need follow-up?
It flags any result at or above your clinic's action threshold, then pulls the patient's recent Glooko glucose trend so the reviewer has context before approving the message.
What if the patient already has a follow-up visit scheduled?
The draft still gets queued so the team can decide, but the reviewer can see the upcoming visit in athenahealth and skip or hold the text accordingly.
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