Automated Xactware Carrier SLA Watchlist
Every morning, WebRun opens XactAnalysis on xactware.com, checks every open claim against its carrier SLA deadline, flags files at risk of breaching in the next 24 to 48 hours, and posts a ranked watchlist to your Telegram group so your team can prioritize action before a breach occurs.
How do I automatically monitor carrier SLA deadlines in Xactware?
WebRun checks every open claim in XactAnalysis each morning against its carrier SLA deadline, ranks claims by time remaining, and posts a watchlist to your Telegram group. Claims fewer than 24 hours from breach are listed first so your team can prioritize action and prevent violations before they are recorded.
- At-risk SLA claims identified 24 to 48 hours before breach, not after
- Team starts each day with a ranked watchlist, most urgent claims first
- No manual XactAnalysis filtering needed to find which files are at risk today
Built for claims managers · TPA operations teams · carrier claims directors · independent adjusting firms
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
xactanalysis.comin a real browser with your saved login - no setup, no API keys. -
1
Xactware - check open claims against SLA deadlines
xactware.com
WebRun opens Xactware to check open claims against SLA deadlines. - Open XactAnalysis and load all open claims with their assigned carrier SLA targets
- Calculate the remaining time to SLA deadline for each open claim
- Flag claims where the deadline is less than 48 hours away
- Rank flags by time remaining, most urgent first, and include the adjuster and current claim status
Done when All at-risk claims are ranked with adjuster, status, and hours remaining to SLA.
-
2
Telegram - post the at-risk SLA watchlist
telegram.org
WebRun opens Telegram to post the at-risk SLA watchlist. - Post the ranked at-risk watchlist to the claims ops Telegram group
- Lead with claims fewer than 24 hours from breach, then 24 to 48 hours
- Include claim number, adjuster, carrier, and hours remaining for each entry
Done when The team has a live at-risk watchlist in Telegram with all urgent claims ranked.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it automatically escalate breached SLAs to the carrier?
No. WebRun posts the watchlist to your internal Telegram group. Any escalation to the carrier is handled by your team after reviewing the list.
Where do the carrier SLA deadlines come from?
SLA targets are read from XactAnalysis, which stores them at the claim or carrier-program level. If your carrier SLAs are configured in XactAnalysis, WebRun reads them automatically.
Can it run a second alert if a breach actually occurs?
Yes. You can configure a second run later in the day that posts a separate alert for any claims that have now crossed their SLA deadline.
Related templates
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