Work your SNF claim denials before they become write-offs
Every weekday, WebRun opens PointClickCare, finds claims denied or rejected since the last run, categorizes each by reason code and payer, logs them in a Google Sheet, and sends a prioritized worklist to your billing team in Slack so the highest-dollar denials get addressed first.
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How can a skilled nursing facility automatically build a claim denial worklist each day?
Every weekday, WebRun opens PointClickCare, finds all claims denied or rejected since the prior day, and categorizes them by reason code and dollar amount. It logs the full list to a Google Sheet and posts a Slack summary to your billing team with the highest-value denials at the top so the team works the biggest revenue risks first.
- Every new denial is captured and logged on the same day it arrives
- Billing team prioritizes the highest-dollar denials without manually sorting
- Zero denials slip unnoticed past the next business morning
Built for skilled nursing billing teams · SNF revenue cycle managers · long-term care business office staff · healthcare billing supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
pointclickcare.comin a real browser with your saved login - no setup, no API keys. -
1
PointClickCare - find new claim denials and rejection codes
pointclickcare.com How to Automate PointClickCare
WebRun opens PointClickCare to find new claim denials and rejection codes. - Open PointClickCare and navigate to the billing or claims section
- Filter claims for denied or rejected status received since the prior business day
- Capture resident name, claim number, denial reason code, payer name, denial date, and billed amount for each
Done when Every new denial is captured with its reason code, payer, and dollar amount.
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2
Google Sheets - log denials by reason, payer, and dollar amount
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log denials by reason, payer, and dollar amount. - Open the claim denial worklist Google Sheet
- Append a row for each new denial with all captured details and a status of Unworked
- Sort the sheet by billed amount descending so the highest-value denials appear first
Done when The denial worklist sheet shows all new denials sorted by dollar value with Unworked status.
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3
Slack - post prioritized denial worklist to billing team
slack.com How to Automate Slack
WebRun opens Slack to post prioritized denial worklist to billing team. - Post a Slack message to the billing team channel with today's new denials count and total dollar value
- List the top five highest-dollar denials with reason code and payer
- Include a link to the full worklist in Google Sheets
Done when Billing team has a same-day denial summary in Slack with the highest-value items called out.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it refile or appeal denied claims automatically?
No. WebRun builds the worklist and surfaces the details your billing staff need. Refiling, correcting, or appealing a claim requires a billing team member to act, so no claim submission happens without human review.
Which denial reasons does it track?
It captures all denial and rejection reason codes returned in PointClickCare, including clinical denials, eligibility mismatches, coding errors, and timely-filing issues. You can filter to specific codes if you want to focus the list.
How does it handle denials that are already being worked?
It reads the current claim status in PointClickCare each morning. Denials already updated to an appealed or resolved status can be filtered out so the worklist only shows truly open items.
Related templates
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