Automated Carpet Cleaning Review Requests
Every morning, WebRun opens ServiceMonster, finds jobs completed yesterday, drafts a personalised review request email for each customer, and posts a Slack summary so you can review and approve the requests before they go out.
How do I automatically ask carpet cleaning customers for reviews after a job?
WebRun opens ServiceMonster every morning, finds all jobs completed the day before, and drafts a warm, personalised review request email in Gmail for each customer. A Slack notification shows how many drafts are ready, so you can review and send them while the experience is still fresh in the customer's mind.
- Every completed job triggers a timely review request with no manual effort
- Customers are never asked twice within a 90-day window
- Personalised emails referencing the technician and service drive higher response rates
Built for carpet cleaning companies · upholstery cleaning services · residential cleaning businesses · field service businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.servicemonster.netin a real browser with your saved login - no setup, no API keys. -
1
ServiceMonster - find jobs completed yesterday
servicemonster.net
WebRun opens ServiceMonster to find jobs completed yesterday. - Open ServiceMonster and filter completed jobs for yesterday
- Capture the customer name, contact email, technician name, and service type for each completed job
- Skip any customer who received a review request in the last 90 days
Done when Every job completed yesterday is listed with customer contact details and the service performed.
-
2
Gmail - draft personalised review request emails
gmail.com
WebRun opens Gmail to draft personalised review request emails. - Draft a warm, personalised review request email for each customer, referencing the specific service and technician
- Include a direct link to your Google Business or preferred review platform
- Save every email as a draft, leaving it unsent for your review and approval
Done when A ready-to-send review request draft exists in Gmail for every completed job from yesterday.
-
3
Slack - notify you to review and send
slack.com
WebRun opens Slack to notify you to review and send. - Post a summary of how many review request drafts are ready for approval
- List the customers and technicians involved so you can spot-check the personalisation
- Include a link to the Gmail drafts folder
Done when You have a Slack summary with a count of ready review request drafts and a link to approve them.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to customers without my approval?
No. Every review request is saved as a Gmail draft for you to review first. Nothing is sent until you approve it, keeping you in control of every customer message.
How does it avoid asking the same customer twice?
It tracks when each customer last received a review request and skips anyone contacted in the last 90 days, so customers are never pestered repeatedly.
Which review platforms can it link to?
You can configure WebRun to include a direct link to Google Business, Yelp, Facebook, or any review platform of your choice. The link is embedded in every draft.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.