Templates
Workflow templates.
Deploy with one click.
Pick a ready-made automation and turn it on — each one handles a real job your team does every week, right inside the tools you already use. Customize anything.
Automated HelpSpot Overdue Ticket Alerts
WebRun watches your HelpSpot mailbox for tickets that have passed your response deadline, pings your team on Telegram, and texts the on call agent through Twilio for anything critical.
Automated Helpshift Daily Issue Digest
WebRun reviews new Helpshift issues from your mobile apps each morning, exports the open queue to Google Sheets, and emails your support lead a summary of what needs attention first.
Automated HelpCrunch Stale Conversation Alerts
WebRun finds HelpCrunch conversations that have gone unanswered past your target response time, drafts a follow up email for review, and logs every stale thread to Airtable so nothing sits forgotten.
Automated HappyFox SLA Breach Alerts
WebRun checks your HappyFox queue for tickets approaching their SLA deadline, posts a running risk digest to Slack, and pings Telegram the moment a ticket is minutes from breaching.
Automated Groove Overdue Ticket Alerts
Every afternoon, WebRun checks Groove for tickets open past 24 hours without a reply, adds a follow-up block to the assigned agent's calendar, and pings them on WhatsApp.
Automated Gladly Repeat Contact Tracking
Every week, WebRun pulls each customer's full Gladly conversation history for repeat contacts, saves a summary report to Google Drive, and flags anyone who reached out 3 or more times to Slack.
Automated Frill Feature Idea Export
Every week, WebRun exports Frill feature ideas above your vote threshold to an Airtable backlog, and links each to the relevant spec page in Notion if one already exists.
Automated Freshservice SLA Ticket Digest
Every morning, WebRun pulls Freshservice tickets closing in on their SLA deadline, blocks focus time on the assigned tech's calendar, and posts the day's priority list to Microsoft Teams.
Automated Freshchat Agent Onboarding Tracking
When a new agent is added to Freshchat, WebRun tracks their onboarding checklist on a Trello card and posts a heads-up to Microsoft Teams once they're ready to take chats.
Automated Featurebase Feedback Triage Digest
Every week, WebRun tallies the top-voted posts in Featurebase, checks Notion for whether each already has a roadmap entry, and logs the ones that don't to Google Sheets.
Automated eGain Knowledge Article Review Reminders
Every week, WebRun checks eGain for knowledge articles due for their scheduled review, saves the due list to Google Drive, and texts the content owner a reminder.
Automated eDesk Marketplace Message Digest
Every morning, WebRun reviews eDesk messages awaiting reply across your marketplaces, blocks a Google Calendar focus slot sized to the backlog, and posts the breakdown to Microsoft Teams.
Automated Dixa SLA Breach Paging
WebRun watches Dixa for conversations closing in on their response-time target, pings on-call on Telegram right away, and escalates to Twilio SMS if it isn't acknowledged.
Automated Discourse Flagged Topic Logging
Every morning, WebRun checks Discourse for topics flagged by members, checks Gmail for any related support thread, and logs everything to a Google Sheet for the moderation team.
Automated Deskpro Untouched Ticket Alerts
Every afternoon, WebRun scans Deskpro for tickets sitting untouched past your response-time target, creates a Trello card for each, and posts the backlog count to Microsoft Teams.
Automated Decagon AI Escalation Paging
When Decagon's AI agent flags a conversation needing human review, WebRun pings the on-call agent on Telegram immediately, and sends a Twilio SMS backup page if it isn't answered.
Automated Crisp Chat Handoff Tracking
WebRun flags Crisp conversations that need a human, logs them to Airtable, and drafts a follow-up email in Gmail for the assigned rep to review and send.
Automated Cresta Weekly Coaching Scorecard
Every week, WebRun compiles Cresta's real-time coaching flags per agent into a Google Sheets scorecard, and cross-references Gmail for any customer complaint emails tied to flagged calls.
Automated Comm100 Billing Ticket Logging
Every day, WebRun reviews new Comm100 tickets tagged as billing questions, checks Gmail for any prior email thread on the account, and logs each ticket with that context to Airtable.
Automated ChurnZero Health Score Alerts
WebRun watches ChurnZero health scores for accounts that drop into the at-risk range, posts the account to the customer-success Slack channel, and pings the assigned CSM on Telegram.
Automated Chatwoot Overdue Conversation Alerts
WebRun checks Chatwoot for conversations that have gone unanswered past your response target, posts the list to Slack, and pings the on-call agent on Telegram about the oldest one.
Automated Chatra First-Reply Time Alerts
Every hour, WebRun checks Chatra for chats waiting longer than 5 minutes for a first reply, flags each one with a Trello card, and pings the on-shift agent on WhatsApp.
Automated Chaport Callback Request Booking
When a Chaport visitor asks to schedule a callback, WebRun creates a Google Calendar hold at the requested time and pings the assigned rep on WhatsApp with the visitor's details.
Automated Canny Feature Request Triage
Every week, WebRun checks Canny for the posts that gained the most votes, adds the top ones to a Trello backlog board, and sends your product lead a WhatsApp summary.
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