Automated eGain Knowledge Article Review Reminders
Every Monday, WebRun opens eGain, checks knowledge-base articles against their scheduled review date, saves the list of articles due for review this week to Google Drive, and texts the content owner a reminder with the count and the oldest article's due date.
How do I keep my eGain knowledge base articles from going stale?
WebRun checks eGain every Monday for knowledge-base articles due for their scheduled review, saves the due list to Google Drive, and texts the content owner a reminder with the count and oldest due date. This keeps knowledge content from going stale without anyone needing to track review dates in a separate spreadsheet.
- Articles due for review get flagged every week instead of going stale unnoticed
- The content owner gets a direct text instead of checking a dashboard
- A running review record builds up in Drive for the whole team
Built for knowledge management teams · content owners · enterprise support teams · customer engagement operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.egain.comin a real browser with your saved login - no setup, no API keys. -
1
eGain - find articles due for review
egain.com
WebRun opens eGain to find articles due for review. - Open eGain and check the knowledge base for each article's scheduled review date
- Capture every article due for review in the next 7 days
- Note the article owner and how long since its last update
Done when Every article due for review this week is listed with its details.
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2
Google Drive - save the due list
drive.google.com
WebRun opens Google Drive to save the due list. - Open the knowledge base review tracker in Google Drive
- Save this week's due list as a dated document
- Include the article title, owner, and last update date for each
Done when This week's review due list is saved in Drive.
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3
Twilio - remind the content owner
twilio.com
WebRun opens Twilio to remind the content owner. - Text the content owner a reminder with this week's due count
- Include the oldest article's title and due date
- Send this only to your own content owner's number
Done when The content owner has this week's reminder by text.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun update or rewrite the articles?
No. It only identifies which articles are due for review and reminds the owner. Reviewing and editing the content is still done by your team.
How is an article's review date decided?
WebRun reads the scheduled review date already set on each article in eGain. It does not set or change review cadences itself.
Does the reminder go to anyone besides the content owner?
No. The text goes only to the content owner's own number. The full due list is also saved to Drive for the wider team to reference.
Related templates
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