Keep Chatra first-reply times from slipping
Every hour, WebRun opens Chatra, finds chats that have been waiting more than 5 minutes for a first reply, creates a Trello card to flag each one, and pings the on-shift agent on WhatsApp with the count so nothing waits longer than it should.
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How do I stop Chatra first-reply times from slipping during busy periods?
WebRun checks Chatra every hour for chats waiting more than 5 minutes for a first reply, flags each one with a Trello card, and pings the on-shift agent on WhatsApp with the count. This keeps first-reply times visible and fast during busy periods, without anyone needing to watch the chat queue constantly.
- First-reply times stay fast even during busy hours
- The on-shift agent gets a live waiting count every hour
- No visitor waits past the threshold without someone being alerted
Built for small business support teams · ecommerce live chat · solo support agents · website sales teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
chatra.comin a real browser with your saved login - no setup, no API keys. -
1
Chatra - find chats waiting for a first reply
chatra.com
WebRun opens Chatra to find chats waiting for a first reply. - Open Chatra and check chats with no agent reply yet
- Capture every chat that has been waiting more than 5 minutes
- Note the visitor's first message and how long they've waited
Done when Every chat waiting past 5 minutes is listed with its wait time.
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2
Trello - flag each waiting chat
trello.com How to Automate Trello
WebRun opens Trello to flag each waiting chat. - Open the live chat follow-up board in Trello
- Create a card for each waiting chat with its wait time and message
- Place it in the needs-first-reply column
Done when A Trello card exists for every chat waiting past 5 minutes.
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3
WhatsApp - alert the on-shift agent
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to alert the on-shift agent. - Message the on-shift agent with the count of chats still waiting
- Include the longest wait time in the group
- Send this only to your own on-shift agent, not the visitor
Done when The on-shift agent has been alerted with this hour's waiting count.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun send the first reply to the visitor?
No. It only flags the chat and alerts your agent. Every first reply is still typed and sent by a person in Chatra.
Why 5 minutes as the wait threshold?
It's a starting point tuned to typical live chat expectations, and it reads the actual wait time straight from Chatra so you can adjust it to your own target.
Will an already-flagged chat get a duplicate card?
No. It only cards a chat once per waiting period, so the board stays a clean, current view of who's still waiting.
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